Rosa Luna
Fort Pierre
Summary
Dedicated Economic Self-Sufficiency Specialist with a proven track record in case management and customer service. Strengths in problem-solving and collaboration drive impactful client outcomes.
Overview
20
20
years of professional experience
Work History
Economic Self Sufficiency Specialist
State Of Florida - DCF
Ft. Pierce, FL
06.2006 - Current
- Assessed client needs to determine eligibility for economic assistance programs.
- Developed and implemented individualized service plans to enhance client self-sufficiency.
- Collaborated with community resources to provide comprehensive support services for clients.
- Demonstrated strong problem-solving abilities when faced with challenging situations or unexpected setbacks in client progress towards goals.
- Maintained accurate and up-to-date case records, adhering to confidentiality guidelines and regulatory requirements.
- Enhanced client self-sufficiency by conducting comprehensive assessments and creating tailored action plans.
- Managed a diverse caseload efficiently by utilizing effective time management skills and prioritizing tasks accordingly.
- Determined correct services and program resources for individual needs.
Education
GED -
IRSC
Skills
- Data interpretation
- Customer service and assistance
- Caseload management
- Application processing
- Documentation skills
- Information intake
- Document processing
- Paperwork processing
- Case management
- Recordkeeping
- Excel proficiency
- Program eligibility
- Eligibility checks
- Public assistance programs
- Eligibility assessment
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Team collaboration
- Decision-making
- Microsoft office
- Client needs assessments
- Professionalism
- Policy understanding
- Quality assurance
- Case file management
- Data entry software
- Client intakes
Languages
Spanish
Native or Bilingual
Timeline
Economic Self Sufficiency Specialist
State Of Florida - DCF
06.2006 - Current
GED -
IRSC