Ana Rosario Zapata
Fort Myers,FL
Summary
Dedicated bilingual top notch skills in oral and written communications, with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Economic Self Sufficiency Specialist
Department of Children and Family Services
01.2024 - 08.2024
- Navigated complex regulations governing public benefits programs to ensure compliance while advocating for clients'' best interests.
- Leveraged local partnerships to expand resource availability and maximize client access to essential services.
- Optimized client support by staying current on industry trends, attending professional development opportunities, and sharing knowledge with colleagues.
- Conducted thorough eligibility reviews for public assistance programs, ensuring accurate benefit disbursement.
Spanish Interpreter
Language Line Solutions
08.2022 - 12.2023
- Maintained message content, tone and emotion as closely as possible.
- Attended training programs to improve professional knowledge and interpretation skills.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
Claims Intake Specialist /Claims Adjuster
Assurant
09.2017 - 02.2022
- Keeps clear and concise documentation of all claim intake activity and continuation of existing claims within required databases
- Review documentations provided by insured, and/or insured’s representatives
- Input call date into company’s database
- Examined reports, accounts and evidence to determine integrity and accuracy of information
Transportation Specialist
Rideshare
04.2015 - 09.2017
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Coordinated schedules and communicated changes to customers.
- Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
- Developed strong relationships with vendors and clients, resulting in increased business opportunities.
Financial Health Insurance Verification
HCA
08.2008 - 04.2015
- Completed registration and scheduling of patients and visits to ER
- Billed and collected payments for services
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Self-motivated, with a strong sense of personal responsibility.
Education
Associate of Arts - Education
Miami Dade College
Miami, FL05.2020
Skills
- Ability to work in a variety of settings with culturally diverse families and communities
- Customer service and assistance
- Data Interpretation
- Information intake
Timeline
Economic Self Sufficiency Specialist
Department of Children and Family Services
01.2024 - 08.2024
Spanish Interpreter
Language Line Solutions
08.2022 - 12.2023
Claims Intake Specialist /Claims Adjuster
Assurant
09.2017 - 02.2022
Transportation Specialist
Rideshare
04.2015 - 09.2017
Financial Health Insurance Verification
HCA
08.2008 - 04.2015
Associate of Arts - Education
Miami Dade College
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