Dependable and friendly, young woman with exceptional customer service and problem-solving skills. Workplace focus and dedication are unmatched, striving to provide customers with a pleasant and efficient experience. Outstanding attention to detail and commitment to excellence, ready to contribute to creating a positive atmosphere for both customers and colleagues.
Hi, I’m
Marshaila Wright
Vero Beach,FL
Summary
Overview
8
years of professional experience
1
Certification
Work History
Department of Children and Families
Economic Self Sufficiency Specialist
09.2022 - 04.2023
Job overview
- Company Overview: State of Florida
- Interviewed applicants to obtain and verify information needed to determine eligibility for Food Stamps, Medicaid, and Cash Assistance
- Instructed clients in completion of various forms, and reviewing the applications and forms submitted for completeness and consistency
- Determined program eligibility in accordance with current regulations using the computer-based eligibility system
- Reported cases where identity theft or fraud is suspected
- Advised clients of deadlines, time frames, and necessary actions to be taken
- Established and maintained multiple electronic files, and conducted regular reviews and updates
- Documented all communications and contacts with clients
- Planned and organized a large computer caseload, ensuring that accuracy levels are maintained and cases are processed within the specified time frames set by federal and state regulations
- Computed and authorized grant amounts based on financial and family status
- Reviewed and explained public assistance amounts to clients and authorizing payment of monthly benefits
- Made sure to keep up to date on changes in rules, laws, procedures, etc
- Prepared, cleared, and made accurate records and reports
Personal Caregiver
03.2022 - 09.2022
Job overview
- Assisting with daily living
- Bathing
- Dressing
- Grooming
- Helping around home
- Cooking
- Cleaning
- Laundry
- Transportation
- Taking client to and from doctors appointments
- Helping get in and out of bed/car
- Taking client to grocery stores or clothing stores
Convey Health Solutions
Customer Service Advocate
10.2018 - 02.2022
Job overview
- Handled numerous calls per 10-15 minutes to address customer inquiries and concerns
- Received multiple positive reviews acknowledging dedication to excellent customer service
- Delivered support to customers every day
- Educated customers on product and service details and information
- Answered customer questions regarding merchandise and pricing
- Educated customers how to use company systems, complete forms and obtain desired services
- Effectively managed high-volume of inbound and outbound customer calls
Walmart
Self Checkout Host
04.2020 - 10.2020
Job overview
- Assist customers with self-checkout machine operations
- Monitor and circulate throughout assigned areas to identify signs of potential security and safety issues
- Diagnose issues with self-checkout machines and manually process transactions as needed
- Describe products and services in detail to answer customer questions
- Maintain awareness of product locations to assist customers in finding requested items
- Engage with customers in polite and professional manner, greeting and offering assistance upon entry into store
- Maintain current knowledge of store promotions and highlighted sales to customers
- Restock, arrange and organize merchandise in front lanes to drive product sales
Personal Caregiver
06.2016 - 10.2018
Job overview
- Assisting with daily living
- Bathing
- Dressing
- Grooming
- Helping around home
- Cooking
- Cleaning
- Laundry
- Transportation
- Taking client to and from doctors appointments
- Helping get in and out of bed/car
- Taking client to grocery stores or clothing stores
McDonald's
Cashier/Customer Service
10.2015 - 06.2016
Job overview
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Assisted counter staff in packing ready orders and distributing to customers
- Protected customers by washing and sanitizing dishes, glassware and silverware after each use
Education
Indian River State CollegeFt. Pierce, FL
University Overview
Fort Pierce Westwood High SchoolFort Pierce
High school Diploma
05.2016
University Overview
Skills
- Data Entry
- Office Experience
- Medical Scheduling
- Typing
- Purchase assistance
- Basic math skills
- Cleanliness
- Multi-tasking ability
- Cash Handling
- Multi-line Phone Systems
- Customer Satisfaction
- Product knowledge
- Inbound and outbound calling
- Complaint resolution
- Creative problem-solving
- Good listening skills
- Professional telephone demeanor
- High volume call environment
- Documentation and reporting
- Telephone headset expertise
- Microsoft Office
- Communication skills
- Customer service
- Phone etiquette
- Computer literacy
- Computer skills
- De-Escalation Techniques
- Prioritization
- Order Fulfillment
- Account updating
Certification
- HIPAA, 01/01/18, Present
- Bloodborne Pathogens, 01/01/18, Present
- HIV/AIDS, 01/01/18, Present
- Driver's License
- CPR Certification
- First Aid Certification
Assessments
Assessments
Customer service, Proficient, 08/01/21Willingtorelocate
Willingtorelocate
- Fort Pierce, FL
- Port Saint Lucie, FL
Personal Information
Personal Information
Authorized To Work: USTimeline
Economic Self Sufficiency Specialist
Department of Children and Families
09.2022 - 04.2023
Personal Caregiver
03.2022 - 09.2022
Self Checkout Host
Walmart
04.2020 - 10.2020
Customer Service Advocate
Convey Health Solutions
10.2018 - 02.2022
Personal Caregiver
06.2016 - 10.2018
Cashier/Customer Service
McDonald's
10.2015 - 06.2016
Fort Pierce Westwood High School
High school Diploma
Indian River State College
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