Naya Rutledge

• Executed senior-level case processing and delivered technical assistance to Economic Self-Sufficiency Specialist I staff, ensuring effective case management.
• Review and evaluate cases processed by ESS I staff to ensure accuracy, completeness, and compliance with established policies and procedures.
• Conduct monthly Quality Management System (QMS) reviews of processed cases to identify errors, assess case quality, and support compliance with state requirements.
• Mentor, train, and guide ESS I staff on program policies, eligibility requirements, case processing procedures, and documentation standards.
• Determine eligibility for public assistance benefits based on applicants’ financial circumstances, household composition, and applicable program requirements.
• Facilitated client interviews to explain eligibility requirements, application deadlines, and documentation needs.
• Identified case processing issues and guided staff in corrective actions, fostering accuracy and consistency in compliance with established procedures.
• Manage competing priorities and maintain productivity while working independently in a remote work environment.

• Welcomed patients, managed check-in procedures, and collected payments for services rendered.
• Opened and prepared the office for daily operations, ensuring the reception area was organized and ready to serve patients.
• Managed incoming and outgoing mail, email correspondence, and telephone communications.
• Supported daily office operations and coordinated administrative tasks to help maintain an efficient and professional healthcare environment.
• Coordinated office supply orders and assisted with billing inquiries, maintenance requests, and security procedures.
• Performed administrative and clerical duties, including data entry, inventory tracking, recordkeeping, and document preparation.
• Processed daily bank deposits and maintained accurate records of financial transactions.
• Prepared and completed daily company reports to support operational and financial accountability.
• Protected patient information and maintained professional standards of confidentiality.

● Registered patients for hospital admissions, emergency room visits, surgical procedures, and other hospital services.

● Collected and verified patient demographic, insurance, and admission information.

● Accepted and processed payments for hospital services while maintaining accurate financial records.

● Assisted patients with registration and financial procedures while providing professional and courteous customer service.

● Explained patient privacy practices and confidentiality requirements in accordance with HIPAA guidelines.

● Registered expectant mothers for childbirth and coordinated the necessary admission documentation.

● Maintained accurate patient records and handled confidential information in accordance with established hospital procedures.