Summary
Overview
Work History
Education
Skills
Accomplishments
Keyskillsassessment
References
Affiliations
Timeline
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Tierra Dollard

Tierra Dollard

Miami,FL

Summary

Flexible and quick learning professional with experience in law enforcement positions in a variety of industries. Exceptional communications skills; builds effective relationships with, peers, and management. Proven ability to successfully manage multiple complex tasks simultaneously. Dependable team member, thrives in a challenging environment.

Overview

7
7
years of professional experience

Work History

Economic Self Sufficiency Specialist 1

Department of Children&families
04.2017 - 04.2019
  • Interviewing applicants to obtain and verify information needed to determine eligibility for Food Stamps, Medicaid, and Cash Assistance
  • Determining program eligibility in accordance with current regulations using the computer-based eligibility system
  • Reporting cases where identity theft or fraud is suspected
  • Planning and organizing a large computer caseload, ensuring that accuracy levels are maintained, and cases are processed within the specified time frames
  • Computing and authorizing grant amounts based on financial and family status
  • Reviewing and explaining public assistance amounts to clients and authorizing payment of monthly benefits.

Driver's License Examiner

Florida Department Of Highway Saftey Motor Vehicles
09.2021 - 05.2022
  • Providing customer service to the general public
  • Stayed up-to-date on State laws and licensing requirements to complete accurate and efficient reviews.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
  • Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
  • Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification administered driving tests

Correctional Officer

Florida Department Of Corrections
04.2019 - 10.2022
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.

Customer Service Field Representative

Miami-Dade County Water and Sewer Department
08.2022 - Current
  • Maintained accurate records of all meter readings, ensuring timely billing and minimizing errors.
  • Expedited response times to service requests by effectively prioritizing tasks based on urgency and location proximity.
  • Supported the resolution of customer inquiries by providing detailed information on their water usage and billing.
  • Demonstrated strong attention to detail while investigating irregularities in water consumption patterns or potential equipment malfunctions.
  • Provided excellent customer service through respectful interactions while performing onsite inspections or addressing concerns via phone calls or emails.
  • Increased awareness of local regulations related to water usage by educating customers during face-to-face interactions when necessary.
  • Enhanced operational efficiency by diligently inspecting meters for leaks, defects, and tampering.

Education

Bachelor Of Business Administration - Accounting And Business Management

Florida International University
Miami, FL

Associate Of Applied Business -

Miami Dade College
Miami, FL
04.2024

Diploma -

Miami Jackson Senior High School
01.2011

Skills

  • Customer Service
  • Call center inbound/outbound
  • Data Entry
  • Office Administration
  • Organization
  • Problem Solving
  • Regulatory Compliance
  • Cash Management
  • Inventory Management
  • Conflict Resolution
  • MS Office Suite
  • Scheduling
  • Multi-Tasking
  • Investigation
  • Accounting
  • Business management

Accomplishments

Volunteer 10 hours a month in community service.

Keyskillsassessment

Team Player – Consistently goes above and beyond to ensure team success. Provides insight, motivation, and mentorship to fellow employees.

References

Reference available upon request

Affiliations

GoodWill Ambassador

Big Brother Big Sister

Poll Worker

Timeline

Customer Service Field Representative

Miami-Dade County Water and Sewer Department
08.2022 - Current

Driver's License Examiner

Florida Department Of Highway Saftey Motor Vehicles
09.2021 - 05.2022

Correctional Officer

Florida Department Of Corrections
04.2019 - 10.2022

Economic Self Sufficiency Specialist 1

Department of Children&families
04.2017 - 04.2019

Bachelor Of Business Administration - Accounting And Business Management

Florida International University

Associate Of Applied Business -

Miami Dade College

Diploma -

Miami Jackson Senior High School

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Tierra Dollard