Marlen Rodriguez
Dallas,TX
Summary
Dynamic Family Self-Sufficiency Coordinator at Dallas Housing Authority with expertise in client advocacy and case management. Proven ability to enhance customer satisfaction through strategic problem-solving and effective communication. Bilingual in Spanish, I excel in fostering relationships and streamlining processes to meet diverse client needs while maintaining discretion and confidentiality.
Overview
4
4
years of professional experience
Work History
Family Self-Sufficiency Coordinator
Dallas Housing Authority
Dallas, Texas
09.2021 - Current
- Identified appropriate community resources and provided referrals for services
- Worked with care team to assess client needs and discuss collaborative treatment efforts
- Established behavioral modification goals and assessed progress toward goals
- Used job-related software to compose or prepare correspondence, case notes, and technical reports.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Provided ongoing feedback and coaching to drive performance improvement.
- Prepared training materials and conducted training sessions on document control policies and procedures.
- Identified training needs of team members and organized training sessions accordingly.
- Identified training needs for individual team members and organized relevant training programs accordingly.
Homeownership Coordinator
Dallas Housing Authority
Dallas, TX
09.2021 - Current
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Interpreted and explained work procedures and policies to brief clients.
- Maintained calendars of upcoming events, meetings and deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Facilitated communication between lenders, realtors, clients, down payment assistance programs, and other professionals involved in the clients' needs.
Translator
Dallas Housing Authority
Dallas , TX
09.2021 - Current
- Provided interpretation services during meetings and conferences.
- Facilitated communication for people with limited English-language proficiency.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Assisted the client with submitting applications for the waiting list, annual recertifications, reported changes, requests for relocation, and inspection questions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Coordinated with various departments to resolve problems a client could have.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science in Education -
University of North Texas
05.2015
Skills
- Strategic Planning
- Autonomous and self-directed
- Discretion and Confidentiality
- Client Advocacy
- Fluent in Spanish
- Case Management
- Team collaboration
- Problem solving
- Training initiatives
Languages
Timeline
Family Self-Sufficiency Coordinator
Dallas Housing Authority
09.2021 - Current
Homeownership Coordinator
Dallas Housing Authority
09.2021 - Current
Translator
Dallas Housing Authority
09.2021 - Current
Bachelor of Science in Education -
University of North Texas
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