Nicole Beach
Goodyear,AZ
Summary
Social services professional with 10 years of experience. Proactive, versatile and dedicated to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team goals and actively engaging with clients I serve to achieve success and sustainability.
Overview
10
10
years of professional experience
Work History
Occupancy Specialist Family Self Sufficiency Coordinator
Housing Authority of Clackamas County
01.2021 - 01.2023
- Interview clients for available resources and program requirements
- Manage specific case load of Fostered Youth to Independence with caseload of (112) and Veterans Section 8 programs with a caseload of (150).
- Establish rapport with clients, co-workers, community agencies, VA social workers and various stakeholders.
- Inform clients on other housing authority programs, opportunities and porting information.
- Negotiate with landlords and clients on rent increases, lease violations or evictions.
- Perform annual recertification’s; process rent increases, terminations, income, and household information changes.
- Respond to inquiries from clients, community agencies, stakeholders and the general public.
- Prepare hearing documents and take part in hearing procedures.
- Prepare files for porting client vouchers to outside counties.
- Prioritize workload, consistently meet agency deadlines, provide quality and accuracy when updating and maintaining files.
- Create, track, update and maintain various logs, records, excel sheets, and files.
- Maintain a large caseload, monitor compliance, program violations, provide customer service, conflict resolution and/or provide resources.
- Utilize basic math to calculate income and prepare payment adjustment forms for accounting department.
Administrative Services Officer
Dept. of Economic Security
01.2019 - 01.2021
- Coordinating training of field staff and ensuring compliance.
- Maintaining visual/digital flow chart board as it relates to projects, initiative, training, facility updates and pilots.
- Developing standard work and procedure manuals for administrative staff.
- Analyzing, gathering, and documenting information for use in developing metrics, standard work and forecasting.
- Drafting correspondence for the field offices and various stakeholders.
- Creating excel spreadsheets, and google sheets to track and monitor action items, suspense items, and track quality and accuracy relating to field office metrics.
- Maintaining information relating to Unusual Incidents Reports.
- Scheduling/calendaring.
- Creating and preparing agendas for monthly and quarterly events/meetings.
- Preparing meeting minutes.
- Partnering with other divisions within DES to educate field offices and clients with resources and opportunities.
- Collaborating with policy unit to ensure compliance.
- Preparing Quality Control letters for correct and incorrect case determinations needing signatures from Program Managers.
- Assisting the purchasing team with office supply orders, invoicing and receiving.
- Working collaboratively with Field Office Managers, Region Program Managers, and executive leadership on a variety of projects and initiatives that drive metrics.
- Encourage others to embrace and promote True North Values of our agency.
- Train and mentor support staff in the Assistant Director’s office and various field office staff.
Talent Acquisition/Project Specialist – Human Resources
Dept. of Economic Security
01.2015 - 01.2019
- Reviewing and responding to inquiries and or correspondence from internal and external candidates, hiring managers, customers and colleagues.
- Continually maintaining internal and external colleague and client relations while maintaining confidentiality.
- Developing interview questions for use in conducting interviews to hire talented individuals.
- Developing written testing procedures for use in screening potential candidates.
- Developing procedural manuals.
- Creating standard work.
- Conducting reference checks, background checks and file reviews for potential candidates.
- Creating requisitions and drafting job announcements for internal and external job posting.
- Scheduling panels and interviews for hiring purposes.
- Reviewing resumes to assist hiring managers in acquiring competent staff.
- Serving as a panelist to assist with interviewing potential candidates.
- Developing business relationships with outside agencies for purposes of conducting file reviews on potential hires or inter agency transfers to avoid employee relations issues and possible retention issues.
- Building strong rapport with hiring managers, and working relationships by providing quality, reliable, dependable customer service with high emphasis on communication, follow up and attention to detail.
- Defining job offers, dispositioned candidates in Talent Acquisition.
- Reviewing and responding to inquiries or correspondence from internal/external customers and colleagues relating to recruitment, human resource forms or policies.
- Drafting offer of employment letters and promotion letters.
- Attending job fairs, inform, and educate public about DES regarding opportunities, benefits within the agency and career paths.
- Creating and maintaining database to track and monitor all complaints elevated to the Director’s Office.
- Calculating of FMLA rolling calendars.
- Tracking and monitoring FMLA certified letter receipt.
- Routinely conferring and assisting all agency HR departments with fact finding investigations, transfer request, FMLA issues and disciplinary actions.
- Conducting interviews with employee relations to investigate complaints in local offices.
- Assisting with mediations between supervisors and subordinate staff.
- Collecting data and fact-finding information, draft reports for fact finding reports, synopsis.
- Reviewing and tracking personnel actions.
Unit Supervisor- FAA
Dept. of Economic Security
01.2014 - 01.2015
- Supervising, coaching, and mentoring up to 12 staff on procedures for Public Assistance benefit determination.
- Overseeing day to day timeliness and productivity of subordinate staff.
- Assisting with clarification of Policies and navigation in FAA Policy Manual.
- Developing desk aides to assist with staff learning styles.
- Planning, assessing, evaluating daily staffing needs of office to assign workload.
- Conducting interviews with clients to determine eligibility for Nutrition assistance, expedite services, TANF, medical or grant diversions and review applications for completion/submission.
- Regularly conferring with members of management to establish practical guidelines and build moral to create cohesive work environment.
- Approving or deny overpayments and underpayments.
- Approving leave request and complete performance evaluations.
- Conducting case read analysis for use in training, performance expectations and productivity.
- Tracking and monitoring attendance and work productivity to achieve agency goals, deadlines and to advise management on progress or possible disciplinary actions.
- Routinely assisting clients and staff from diverse backgrounds, while adhering to policy, performance improvement procedures and agency guidelines.
- Utilizing interviewing protocol to process applications for nutrition, cash, and medical benefits, adhering to agency time frames and completion rates.
Child Support Services Officer
Dept. of Economic Security
01.2013 - 01.2014
- Performing locate and investigative procedures to find non-custodial parent using various database systems and skip tracing techniques.
- Interpreting, reviewing, and responding to legal documents relating to non-custodial parent.
- Preparing packets and ensure accuracy of all applications for attorney generals to review.
- Barcoding, scanning, and indexing documents for archive retrieval.
- Notarizing documents.
- Establishing compliance with FAA for clients on public assistance and update AZTECS system.
- Maintaining case files in ATLAS and prepare case to go into next function by logging, tracking, updating, and researching information.
- Communicating with out of state jurisdictions to verify information and track payment status.
- Establishing and maintaining cohesive work relationships with colleagues, clients, and customers, implement interviewing techniques and investigative procedures to help find non-custodial parent.
Skills
- Internal/external customer service relations
- Knowledge of Federal and State laws
- Drafting correspondence and proof-reading
- Interviewing technique's
- Talent Recruiting
- Public speaking
- Efficiency
- Time management
- Conflict resolution
- Record keeping
- Computer proficiency
- Supervision
- Case management
- Housing resource navigation
- Team collaboration
- Excellent verbal and written communication
- Organizational skills
- Task prioritization
Timeline
Occupancy Specialist Family Self Sufficiency Coordinator
Housing Authority of Clackamas County
01.2021 - 01.2023
Administrative Services Officer
Dept. of Economic Security
01.2019 - 01.2021
Talent Acquisition/Project Specialist – Human Resources
Dept. of Economic Security
01.2015 - 01.2019
Unit Supervisor- FAA
Dept. of Economic Security
01.2014 - 01.2015
Child Support Services Officer
Dept. of Economic Security
01.2013 - 01.2014