Adriana Benitez
Jp Morgan & Chase Bank
Las Vegas,NV
1
Language
14
years of professional experience
Customer-focused banking professional with 10+ years in consumer banking, loan processing, and branch operations. Strong in compliance, client service, cash handling, and resolving account issues while supporting accurate, efficient daily service.
Work History
Associate Banker
5 Years 6 Months- Advised clients on deposit, credit, and lending solutions aligned with financial needs.
- Resolved complex client inquiries regarding transactions, fees, and account access.
- Processed account openings, maintenance requests, and documentation with accuracy and compliance.
- Supported branch operations through cash handling, balancing, and daily service execution.
- Applied KYC, AML, and policy requirements during client onboarding and account servicing.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Trained newer staff on branch procedures, client service standards, and system usage.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
Loan Processor
4 Years 2 Months- Verified borrower income, employment, and identity documentation.
- Ordered and analyzed credit reports to support lending decisions.
- Prepared loan files for underwriting review and funding approval.
- Developed and maintained relationships with customers and loan officers to establish a smooth loan process.
- Provided quick turnaround times to maintain fast-paced schedule.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Improved customer satisfaction by providing timely updates and clear communication throughout loan application process.
Hostess Manager
1 Year 6 Months- Managed guest waitlists and table assignments to maintain efficient dining room turnover
- Directed host team to coordinate reservations, walk-ins, and seating flow during peak service
- Trained host staff on greeting standards, reservation handling, and guest service protocols
- Communicated continuously with servers, bartenders, and management to support smooth front-of-house operations
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
- Coordinated special events, ensuring seamless execution of all event details for maximum guest satisfaction.
- Implemented effective training programs for new hostess staff, resulting in reduced learning curves and increased productivity.
Key Holder
2 Years 9 Months- Supervised shift operations, assigned tasks, and maintained service flow during peak periods.
- Opened and closed restaurant, secured cash drawers, and completed nightly lockup procedures.
- Trained new team members on sandwich prep, food safety, and POS procedures.
- Monitored inventory levels, rotated stock, and completed product ordering to support availability.
- Coordinated staff coverage, supported scheduling changes, and ensured consistent shift readiness.
- Balanced registers, verified cash accuracy, and prepared daily deposits and reports.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Education
High School Diploma
Certificate of Completion Phlebotomy Training - Phlebotomy
Skills
Consumer banking
Financial planning
Branch operations
Customer relationship management
Languages
Spanish
Native or Bilingual
Timeline
Associate Banker
Jp Morgan & Chase Bank
04.2021 - 10.2026Read More
Loan Processor
Dollar Loan Center
02.2017 - 04.2021Read More
Hostess Manager
Zeffirino Italiano Ristorante
08.2015 - 02.2017Read More
Key Holder
Subway
03.2013 - 12.2015Read More
Cimarron Memorial High School
High School Diploma
Read More
Phlebotomy Training Specialists
Certificate of Completion Phlebotomy Training from Phlebotomy
Read More