Summary

Overview

Work History

Education

Skills

Timeline

Adriana Tobon

Asheville,NC

Summary

Dynamic Community Manager with a proven track record of enhancing player engagement through strategic initiatives and data-driven insights. Expert in community operations and client relationship management, achieving significant retention improvements. A collaborative leader with strong emotional intelligence, dedicated to fostering brand loyalty and operational excellence.

Overview

years of professional experience

Work History

Community Manager

Grove Street Games

05.2025 - Current

Lead community operations for ARK: Ultimate Mobile Edition, serving as a strategic liaison between development, marketing, customer support, and player communities to ensure alignment and responsiveness.
Plan and execute large-scale community initiatives, live events, AMAs, and engagement campaigns designed to strengthen retention, loyalty, and brand trust.
Analyzed sentiment trends and engagement data to identify risks, opportunities, and communication gaps, informing internal discussions and strategic planning.
Documented community workflow processes, including response protocols and event execution, enabling scalable operational practices and enhancing player feedback handling.

Practice Manager

TeamHealth at Mission Hospital

12.2021 - 05.2025

Led workflow redesign initiatives that improved clinician productivity and strengthened accountability measures.
Managed performance metrics, operational reporting, and KPI analysis to support organizational decision-making.
Managed staff coordination, onboarding processes, and scheduling systems while ensuring adherence to internal policies for streamlined practice management.
Coordinated daily operations of multi-provider healthcare practice in highly regulated environment to ensure compliance and operational efficiency.

Patient Access Representative

Blue Ridge Health

01.2018 - 08.2019

Coordinated patient scheduling and front-line communication for 200+ weekly appointments, facilitating smooth operations and ensuring regulatory compliance.
Improved scheduling processes and reduced no-shows by 25% through workflow refinement and communication improvements.
Analyzed patient feedback to identify process improvement opportunities, enhancing overall service delivery.
Ensured compliance with healthcare documentation and data privacy standards.
Connected patients with community resources and support programs, increasing access for underserved populations.

Account Manager

Quality Corporate Aircraft LLC

12.2015 - 12.2017

Managed 20+ corporate accounts, delivering comprehensive client support while ensuring FAA compliance.
Led onboarding and engagement of new corporate clients, facilitating seamless integration with company processes.
Collaborated across departments to resolve issues and streamline operational workflows, achieving 100% client retention.
Strengthened client retention through proactive communication and operational reliability.

Senior Game Advisor

GameStop

10.2013 - 12.2015

Built lasting customer relationships through personalized service and conflict resolution, contributing to a 20% increase in store revenue within my first year.
Utilized customer feedback to enhance service offerings and improve experiences for players.
Executed in-store events and promotions, increasing community participation and excitement.
Trained and mentored new team members, fostering a collaborative and supportive environment.