Adriana Capawana
Fort Lauderdale,FL
Summary
Dynamic professional with extensive experience in customer service and the medical field, notably at Hunterdon Medical Center. Proven ability to enhance patient experiences through effective communication and streamlined processes. Bilingual in Portuguese, Spanish, and English, with strong skills in EMR/EHR management and a passion for teamwork.
Overview
19
19
years of professional experience
Work History
Wine Ambassador
Cheerful Promotions
03.2018 - Current
- Educated consumers on wine varieties, enhancing product knowledge and appreciation.
- Developed and executed promotional events to drive brand awareness and engagement.
- Collaborated with sales teams to align marketing strategies with customer preferences.
Medical Office Assistant
Personal Physician Care
04.2013 - 01.2019
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated insurance verification processes to ensure accurate billing and reduce claim denials.
- Streamlined patient intake procedures, improving workflow and reducing wait times for new patients.
- Trained and mentored junior staff on office protocols, ensuring consistency in service delivery.
Medical Assistant/Receptionist
Hunterdon Medical Center
07.2006 - 10.2012
- Assisted in patient intake and managed scheduling to optimize clinic workflow.
- Maintained accurate electronic health records, ensuring compliance with healthcare regulations.
- Communicated effectively with patients regarding procedures, enhancing overall patient experience.
- Coordinated with medical staff to streamline appointment processes and improve service delivery.
- Perform EKG's; Blood drawn; Injections ; Stock exam rooms; Call pharmacy and Test Facilities; Fax, copy and scanner Medical records.
Education
Master of Medical Assistant - Certify Medical Assistant
Somerset County Technical Institute
Bridgewater, NJ05-2001
High School Diploma -
Escola Estadual Walter Orlandine
Rio De Janeiro, Brasil12-1985
College- Communication
Centro Educational De Niteroi
Niteroi, Rio De Janeiro, BR11-1985
Skills
Extensive knowledge and experience in the Customer service, Medical field and Sales
Love to interact with others (team player);
excellent interpersonal skills;
ability to perform task in a timely fashion manner;
Fluently in Portuguese, Spanish and English;
Experience with EMR/EHR, check in/out; Labs/Injections performed; Scanner and charts abstraction
Timeline
Wine Ambassador
Cheerful Promotions
03.2018 - Current
Medical Office Assistant
Personal Physician Care
04.2013 - 01.2019
Medical Assistant/Receptionist
Hunterdon Medical Center
07.2006 - 10.2012
Master of Medical Assistant - Certify Medical Assistant
Somerset County Technical Institute
High School Diploma -
Escola Estadual Walter Orlandine
College- Communication
Centro Educational De Niteroi