Adriana Cardenas

Entrepreneurial and operations-focused professional with experience in business ownership, logistics, transportation coordination, financial management, customer service, hiring, and team leadership. Founder of Sancta Freight & Logistics, with hands-on experience establishing business operations, managing financial responsibilities, developing dispatch processes, coordinating freight activities, and building professional relationships with carriers and transportation partners.

Demonstrated business acumen through managing day-to-day operations, budgeting and financial considerations, staffing, purchasing, customer relationships, and operational decision-making. Experienced in identifying priorities, controlling costs, solving problems, and balancing service quality with business performance. Seeking to bring strong leadership, financial discipline, and operational management skills to the Amazon Freight Partner program.

• Founded and developed an independent freight dispatching and logistics operation serving carriers and owner-operators.
• Manage business planning, administrative operations, customer relationships, financial responsibilities, and ongoing business development.
• Apply business and financial judgment when evaluating rates, operating expenses, service fees, lanes, and freight opportunities.
• Monitor revenue and expenses to support responsible financial decision-making and long-term business sustainability.
• Develop dispatch agreements, carrier onboarding procedures, rate structures, operational forms, and internal business processes.
• Coordinate load opportunities, broker communications, rate confirmations, scheduling, and transportation documentation.
• Evaluate freight opportunities based on rates, mileage, equipment requirements, scheduling, and carrier needs.
• Maintain professional relationships with carriers, brokers, vendors, and transportation-industry partners.
• Prioritize organization, responsiveness, accountability, and professional service throughout daily operations.

• Managed operations for two furniture retail locations, gaining direct experience in business administration, staffing, purchasing, logistics, customer service, and financial decision-making.
• Managed purchasing and inventory requirements while considering product costs, operating expenses, sales performance, and customer demand.
• Coordinated hiring and scheduling of workers and delivery personnel.
• Organized customer deliveries and addressed scheduling or service issues.
• Supported financial operations by monitoring business expenses, purchasing requirements, revenue considerations, and day-to-day operating needs.
• Balanced customer satisfaction with cost-conscious business decisions.
• Resolved operational and customer issues while maintaining professional service standards.
• Developed practical experience managing people, financial priorities, vendors, inventory, deliveries, and competing business demands.

• Delivered professional customer service in high-volume, fast-paced environments.
• Coordinated reservations, guest flow, communications, and competing operational priorities.
• Resolved customer concerns professionally and effectively.
• Worked collaboratively with management and team members to maintain efficient operations.
• Developed extensive experience in communication, relationship building, conflict resolution, organization, and service recovery.

• Supported museum and educational operations in a professional public-facing environment.
• Assisted visitors, staff, and educational departments while maintaining strong service standards.
• Adapted to responsibilities across multiple educational functions.
• Demonstrated organization, communication, professionalism, and attention to detail.

• Completed anthropology studies with archaeological field and laboratory experience.
• Followed structured procedures for documentation, organization, handling, and analysis of materials.
• Applied research, observation, critical thinking, and problem-solving skills.
• Worked collaboratively in environments requiring accuracy, accountability, and procedural compliance.

Anthropology Studies
Houston City College | Texas

Entrepreneurial Leadership • Financial Responsibility • Business Operations • Logistics Coordination • Customer Relations • Team Management • Strategic Decision-Making