Adriana Castellon
Tracy,CA
Summary
Dynamic leader with proven expertise in enhancing operational efficiency and customer satisfaction at Staples. Excelled in relationship building and problem-solving, significantly improving service quality. Skilled in human resources and conflict resolution, adept at fostering positive environments and driving team success. Demonstrated rapid adaptation to new technologies, underscoring a commitment to continuous improvement and excellence.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Staples
07.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong professional relationships with clients, vendors, and team members to foster a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in the recruitment process by reviewing applications, scheduling interviews, and organizing candidate information for easy reference during selection discussions.
- Supported General Manager in decision-making processes by conducting research, preparing reports, and presenting data-driven insights.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
General Manager/District Manager Trainer
Big Lots
10.1999 - 07.2020
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
Tracy High School
Tracy, CASkills
- Verbal communication
- Meeting planning
- Scheduling expertise
- Relationship building
- Training and coaching
- Payroll and budgeting
- Human resources
- Problem-solving
- Attention to detail
- Excellent communication
- Conflict resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Staples
07.2021 - Current
General Manager/District Manager Trainer
Big Lots
10.1999 - 07.2020
High School Diploma -
Tracy High School