Adriana Castillo

Tacos y Mariscos Vallarta

Raleigh, NC

02.2017 - 10.2024

Oversaw food preparation, production and presentation according to quality standards.
Assisted staff by serving food and beverages or bussing tables.
Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Analyzed sales data to identify opportunities for growth.
Coordinated maintenance and repair of food service equipment.
Negotiated contracts with vendors to secure competitive prices for food and supplies.
Organized promotional events such as special menus or discounts in order to attract more customers.
Scheduled staffing levels according to expected business volume on a daily basis.
Performed administrative tasks including payroll processing, budgeting activities.
Distributed food to service staff for prompt delivery to customers.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.