Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Adriana Cocar

Adriana Cocar

Staten Island,NY

Summary

Proven to excel in patient care and interpersonal communication, I significantly enhanced patient independence and satisfaction at RWJBH through meticulous care plan management and compassionate support. Skilled in both home safety assessments and emotional companionship, my approach consistently improves quality of life for clients, achieving notable results in patient well-being and safety. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Airline Ticket Agent

Delta
12.2022 - Current
  • Verified passenger documentation to ensure compliance with international travel requirements.
  • Contributed to team success by meeting or exceeding monthly ticket sales targets consistently.
  • Supported colleagues in handling complex transactions or escalated customer concerns effectively.
  • Participated actively in ongoing professional development opportunities, staying current on industry trends and best practices.
  • Managed flight overbookings proactively, minimizing disruptions and maintaining customer satisfaction.
  • Enhanced customer satisfaction by efficiently processing ticket reservations and cancellations.
  • Ensured data privacy by adhering to strict security protocols while accessing sensitive passenger information.
  • Implemented company policies consistently, promoting a fair and transparent approach to ticket pricing and availability management.
  • Resolved customer complaints professionally and empathetically to retain loyalty.
  • Collaborated with team members to achieve consistently high-quality customer service standards.
  • Handled baggage check-in efficiently, reducing wait times for passengers at the airport counter.
  • Provided passengers with up-to-date flight information, managing expectations during delays or cancellations.
  • Streamlined check-in process for faster boarding and improved passenger experience.
  • Sold, printed, and issued tickets to guests.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Reviewed tickets, identification, and passports to verify traveler identity.
  • Directed passengers to correct airport terminal locations.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed and maintained courteous and effective working relationships.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Medical Assistant

RWJBH
07.2014 - Current
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.

Travel Agent Assistant

Hispano American Travel
07.2008 - 11.2009
  • Streamlined booking processes for improved efficiency and reduced wait times for clients.
  • Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
  • Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.
  • Educated clients on important pre-travel information such as passport requirements, visa regulations, local customs, and health advisories.
  • Handled complex multi-leg international bookings with precision, ensuring seamless travel experiences for clients.
  • Created detailed travel itineraries, incorporating flight, accommodation, and activity options tailored to individual client needs.
  • Enhanced client satisfaction by providing personalized travel itinerary recommendations based on their preferences.
  • Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.
  • Maintained accurate records of client transactions and correspondence within company database systems.
  • Cultivated strong rapport with repeat clientele through consistent communication before and after travels.
  • Assisted in organizing promotional events and marketing initiatives to increase agency visibility and attract new clientele.
  • Served as an invaluable resource by providing comprehensive destination knowledge and best practices for making informed decisions.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Followed up with customers to increase customer service with travel plans.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Home Health Aide

Chas
Bayonne, NJ
10.2009 - 06.2014
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Medical Assistant

Dr Ronald Sultan
07.2004 - 05.2007
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.

Office Assistant

Haddad Brands
03.1995 - 10.2001
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
  • Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Purchased and maintained office supplies.
  • Created and maintained detailed records of all office activities.
  • Informed and supported business leaders through consistent communication and administrative support duties.

Education

Medical Assistant -

Harrison Career Institute - Allentown, Jersey City, NJ
07.2002

Ged -

Jersey City Adult High School , Jersey City, NJ
06.2001

High School -

Santa Ana , Dominican Republic
06.1987

Skills

  • Personal Hygiene Assistance
  • First aid and safety
  • Care Plan Management
  • Home Safety Assessments
  • Care plan assessment
  • Physical therapy support
  • Ambulation Assistance
  • Nutrition management
  • Activities of Daily Living (ADLs)
  • Emotional Support and Companionship
  • Personal Care Aide

Certification

BLS, CPR

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Airline Ticket Agent - Delta
12.2022 - Current
Medical Assistant - RWJBH
07.2014 - Current
Home Health Aide - Chas
10.2009 - 06.2014
Travel Agent Assistant - Hispano American Travel
07.2008 - 11.2009
Medical Assistant - Dr Ronald Sultan
07.2004 - 05.2007
Office Assistant - Haddad Brands
03.1995 - 10.2001
Harrison Career Institute - Allentown - Medical Assistant ,
Jersey City Adult High School - Ged,
Santa Ana - High School ,

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Adriana Cocar