Open To Work
Shania Richardson
Atlanta,GA
Summary
Dynamic customer service professional with experience at Delta, excelling in complaint handling and active listening. Proven track record of enhancing customer satisfaction through effective issue resolution and CRM proficiency. Adept at adapting to policy changes while fostering long-term relationships, ensuring a seamless and positive customer experience.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Delta
01.2025 - 05.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in processing ticket changes and managing flight schedules efficiently.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Collaborated with team members to ensure seamless communication across departments.
Work From Home Agent
Home Depot
03.2024 - 10.2024
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilized Home Depot's CRM system to document customer interactions and track resolutions.
- Assisted customers with product selection, enhancing their shopping experience remotely.
- Adapted to changes in policies and procedures, ensuring compliance with company standards.
- Engaged in continuous learning of product knowledge to support diverse customer needs effectively.
- Conducted follow-up calls to ensure customer satisfaction and foster long-term relationships.
Education
GED -
Southern Crescent Technical College
Griffin, GASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteTimeline
Customer Service Representative
Delta
01.2025 - 05.2025
Work From Home Agent
Home Depot
03.2024 - 10.2024
GED -
Southern Crescent Technical College