ADRIANA CONTRERAS
Houston,US
Summary
Looking for the next step in my career with a company that values hard work and talent.
Motivated salesperson with a track record of taking on leadership roles in high-pressure situations. Team leader and business manager with strong attention to detail and a persuasive communication style. Skilled networker with outstanding interpersonal and communication abilities. Energetic B2B sales representative with 5 years of in-person and phone sales experience. Professional with a strong understanding of sales principles and customer service procedures who is focused on achieving results. [Language] is a bilingual individual who is fluent in both languages. Extensive sales experience, including territory management and closing. When it comes to expanding territory, highly skilled at using market intelligence to influence sales strategy and meet sales targets. Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets. Dedicated to improving customer satisfaction and forming profitable alliances. Looking for a position that is both dynamic and growth-oriented in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Manager
PLS Check Cashing
08.2023 - 09.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Payroll Specialist
J&M Transport
09.2022 - 06.2023
- Maintained employee trust and protected payroll operations by keeping information confidential
- Answered [Number] calls per [Timeframe] to help customers with their questions and concerns
- Saved $[Amount] by putting in place cost-cutting measures that addressed long-standing issues
- Solved [Type] issues, improved operations, and provided excellent customer service
- Facilitated [Number] meetings between payroll, accounting, and HR managers per [Timeframe] to identify and resolve ongoing [Type] issues
- Used [Software] to accurately calculate payroll deductions and processed payroll to meet predetermined deadlines
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys
- Looked through personnel records to find out new hires' names, pay rates, and occupations, as well as wage rate changes
Receptionist
Hilton Hotels Corporation
01.2021 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Manager
Target
09.2019 - 12.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Equivalency -
MYGED
Houston, TXSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Customer Relationship Management (CRM)
- Performance Management
- Staff Development
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Manager
PLS Check Cashing
08.2023 - 09.2024
Payroll Specialist
J&M Transport
09.2022 - 06.2023
Receptionist
Hilton Hotels Corporation
01.2021 - 08.2022
Manager
Target
09.2019 - 12.2020
High School Equivalency -
MYGED