Adriana Contreras
Tinley Park,IL
Summary
Results-driven Contact Center Supervisor with proven expertise in effective coaching and call monitoring. Committed to enhancing customer experience and driving productivity through collaboration and attention to detail.
Overview
13
13
years of professional experience
Work History
Contact Center Supervisor
Aunt Martha's Youth Service Center
09.2013 - Current
Assist Contact Center Manager with day-to-day operations of a busy contact center. Responsible for monitoring the incoming call queue. Demonstrate superior relationship building and customer services skills. Have the ability to function in a multi-tasking, multiple priorities environment, while maintaining accuracy and attention to detail.
Education
Bachelor of Science - Health Administration
Governors State University
Park Forest, IL08-2006
Associate of Science - Coding
Northwestern College
9400 S Cicero Ave, Oak Lawn, IL 60453Skills
- Adaptability & Problem-solving
- Effective Coaching
- Motivation and Engagement
- Call monitoring
- Workforce Management
- Quality Assurance
- Staffing & Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Contact Center Supervisor
Aunt Martha's Youth Service Center
09.2013 - Current
Bachelor of Science - Health Administration
Governors State University
Associate of Science - Coding
Northwestern College