Francheska Ricketts

Results-driven and detail-oriented supervisor seeking to leverage tri-branded leadership experience in a role that heavily focuses on project management. Aiming to apply strong organizational and communication skills to effectively plan, execute, and oversee projects, ensuring timely delivery and exceeding organizational goals.

Leadership Bench - Completed April 2019

Fundamentals of Leadership - September 2019

Competency Based Interviewing - December 2019

Beyond Transactions: Mastering Sales + Service

December, 2023

The objective of a sales and service based training was to enhance the skills, knowledge, and performance of individuals within the sales teams. The primary goal was to equip advisors with the latest industry insights, effective communication techniques, and customer-centric strategies to improve overall customer satisfaction and drive sales growth.

GapSync Series

October, 2023

This series was designed to bridge the gap between departments within the organization to foster seamless collaboration, enhance communication, and promote a unified working environment. This initiative aimed to break down silos, encourage cross-functional understanding, and create a shared vision among different departments.

Travel Referral Program

April, 2022

The program was created to strategically identify, attract, and cultivate potential customers who are interested in travel services, with the ultimate goal of boosting revenue. This program is designed to generate high-quality leads submitted by our reservation teams that can be converted into loyal customers, thereby contributing to the overall growth and success of the travel department.