Amarillys Marcano
Kissimmee
Summary
Adept at crafting unforgettable getaways, I leveraged my itinerary planning and client relationship prowess at Worldmark by Wyndham Travel to enhance travel experiences. My background includes streamlining travel arrangements and excelling in customer service, significantly boosting client satisfaction. My approach combines keen listening with sales proficiency, ensuring tailored and memorable travel solutions.
Overview
12
12
years of professional experience
Work History
Travel Advisor
Worldmark by Wyndham Travel
10.2024 - Current
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
- Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
Cruise Consultant
Norwegian Cruise Line
04.2021 - 08.2024
- Maintained an up-to-date knowledge of cruise lines policies regarding cancellation fees, refunds, insurance coverage.
- Processed all payments from customers using a variety of payment methods such as credit cards, checks.
- Researched new destinations to recommend to clients based on their interests and budget.
- Provided clients with accurate and up-to-date information on cruise packages, itineraries, ports of call, and onboard activities.
Customer Care Professional/Unemployment Advocate
Lighthouse Works
06.2020 - 04.2024
- Answered phone calls and directed them to appropriate personnel.
- Answered clients inquiries promptly and professionally.
- Utilized broad knowledge to recommend solutions.
- Walked them through the process with professionalism and patience.
Owner Loyalty Consultant
Wyndham Destinations
11.2012 - 03.2020
- Helped Owners and Refferrals create their best gettaways.
- Exceeded sales goals.
- Supported sales team and helped my teammates to close sales.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
Education
High School Diploma -
Austin Peay State University
Clarksville, TN05-1993
Skills
- Itinerary Planning
- Travel Arrangements
- Client Relationship Building
- Sales proficiency
- Payment Processing
- Customer Service
- Reservations Booking
- Travel Itineraries
- Active Listening
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Travel Advisor
Worldmark by Wyndham Travel
10.2024 - Current
Cruise Consultant
Norwegian Cruise Line
04.2021 - 08.2024
Customer Care Professional/Unemployment Advocate
Lighthouse Works
06.2020 - 04.2024
Owner Loyalty Consultant
Wyndham Destinations
11.2012 - 03.2020
High School Diploma -
Austin Peay State University
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