Adriana Daniyelyan
9314 DORRINGTON AVE., ARLETA,CA
Summary
An intelligent, bilingual, and dependable professional with over 15 years of customer service background and 8 years of Eligibility Worker II experience seeking growth opportunities within the Department of Public Social Services.
Overview
17
17
years of professional experience
Work History
Eligibility Worker II
Department Of Public Social Services
08.2015 - Current
- Manage processing of benefit applications and redeterminations including those for cash aid, food stamps, medical coverage, and homeless assistance.
- Interview applicants and explain scope of different available benefits.
- Review applicant data to determine eligibility for public assistance.
- Schedule appointments with applicants to gather additional information/documentation and further explain benefits processes.
- Document all communication with applicants and input all gathered information into LRS system.
- Intervene in crisis situations to protect participants and their families.
Visitor Services Associate
J. Paul Getty Trust
01.2014 - 08.2015
- Provided coverage in the Information Desk and Call Center by answering questions, providing information, and assisting with ticketed events.
- Assisted with large groups, school groups, and special events.
- Distributed, collected, and provided basic maintenance of audio guides and assisted listening devices to visitors.
- Provided assistance to visitors and staff in the Parking Office.
Sales Associate
Brookstone Inc.
04.2008 - 05.2014
- Delivered high level of assistance to customers by locating merchandise that met their needs.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet their specific needs.
- Trained and developed new sales team associates in product knowledge, selling techniques, and company procedures.
- Prepared cash deposits with zero discrepancies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal and store quotas.
- Organized and cleaned shelves to maintain store's visual appeal and promote specific merchandise.
Education
Master of Arts - Public Administration
California State University - Northridge
Northridge, CA2020
Bachelor of Arts - Sociology
California State University - Long Beach
Long Beach, CA2013
Associate of Arts - Sociology
Los Angeles Valley College
Van Nuys, CA2011
High School Diploma - undefined
John Marshall Senior High School
Los Angeles, CA2007
Skills
- Excellent written and verbal communication
- Excellent customer service and interpersonal skills
- Knowledgeable in public assistance programs and alternative resources
- Proficient in Microsoft Office (Word, Excel, Outlook, etc)
- Proficient with Leader Replacement System (LRS)
- Fluent in English and Armenian
Timeline
Eligibility Worker II
Department Of Public Social Services
08.2015 - Current
Visitor Services Associate
J. Paul Getty Trust
01.2014 - 08.2015
Sales Associate
Brookstone Inc.
04.2008 - 05.2014
Master of Arts - Public Administration
California State University - Northridge
Bachelor of Arts - Sociology
California State University - Long Beach
Associate of Arts - Sociology
Los Angeles Valley College
High School Diploma - undefined
John Marshall Senior High School