Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with an exceptionally high degree of accuracy.
Overview
35
35
years of professional experience
Work History
Eligibility Worker II
The County Of San Bernardino
06.2013 - 06.2023
Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Managed processing of financial assistance and food stamp benefits applications.
Scheduled appointments with applicants to gather information, explain benefits processes, and renew benefits.
Interviewed applicants and explained scope of different available benefits and processes.
Resolved discrepancies with client applications, and other escalated discrepancies, to verify eligibility and solve issues.
Assisted clients with accurate eligibility forms, applications and document completion.
Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
Processed and certified documents for accuracy and compliance with government regulations.
Communicated with people from various cultures and backgrounds on application process.
Reviewed applications for different aid programs and determined qualification criteria for individuals.
Strictest of confidentiality adhered to.
Office Assistant
The County Of San Bernardino
02.2010 - 08.2012
Efficiently completed clerical tasks such as filing, copying, and distributing mail.
Interacted with customers by phone, email, or in-person to provide information.
Maintained and updated office records, both digital and physical.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Managed daily data entry and kept clerical information accurate and up-to-date.
Prepared and edited documents to produce precise, accurate and professional communication.
Delivered clerical support by handling range of routine and special requirements.
Escrow Officer
First American Title Company
09.2002 - 03.2006
Prepared Escrow Instructions and documents according to purchase contracts and other various instructions from parties involved.
Worked closely with escrow coordinators, title officers, sellers, buyers, and lenders, to keep all parties up to date on issues and status of closing.
Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
Checked signatures and legal descriptions for accuracy and integrity.
Returned executed loan packages to lender for review and approval in accordance with lender instructions.
Managed real estate closing process in compliance with applicable standards and legal requirements.
Communicated requirements and title exception information to clients, including easement, rights of way, encroachments, and all other requirements, in order to deliver clear and unclouded title.
Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
Developed and maintained relationships with customers, lenders and other third parties.
Explained very technical financial information to applicants in easy to understand language.
Escrow Officer
Siskiyou County Title Company
02.1998 - 06.2002
Escrow Officer / Manager
Southern Counties Escrow
04.1988 - 08.1996
Education
Mathematics / Natural Science
College of The Siskiyous
Weed, CA
Mathematics / Natural Science
Barstow College
Barstow, CA
Skills
Financial Data Assessments
Applicant Interviews
Professional Telephone Etiquette
Application Processing
Excellent Written and Verbal Communication
Social Program Eligibility
Highly Effective Communication Skills
Accuracy of Documentation and Paperwork
Knowledgeable in Microsoft Word, Excel, and Outlook
Departmental IS Administrator at County of San Bernardino- Assessor-Recorder-County ClerkDepartmental IS Administrator at County of San Bernardino- Assessor-Recorder-County Clerk
Business Applications Manager - IT Manager at County of San Bernardino - Human Services - ITSDBusiness Applications Manager - IT Manager at County of San Bernardino - Human Services - ITSD