Adriana Degante
Indianapolis,IN
Summary
Dynamic Assistant Store Manager with a proven track record at PLS Financial Services, enhancing customer satisfaction and store performance through expert inventory management and exceptional team leadership. Skilled in bilingual communication and problem-solving, I significantly increased repeat business by fostering customer relationships and mentoring staff to excel in customer engagement.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
PLS Financial Services
02.2014 - Current
- Responsible for customer satisfaction, training staff, and maintaining store standards.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Education
GED -
Eagle Pass Community Center
Eagle Pass, TX06.2008
Skills
- Bilingual (Spanish)
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Team management
- Employee scheduling
- Upselling and cross selling
- Mentoring and coaching
- Goals and performance
- Verbal and written communication
- Cash auditing
- Inventory management
- Teamwork and collaboration
- Team leadership
- Delegating work
- Employee motivation
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
PLS Financial Services
02.2014 - Current
GED -
Eagle Pass Community Center
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