Adriana Delkewycz
Webster,New York
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Wegmans Pharmacy
11.2019 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Acting as translator for large Ukrainian patient base
- Coordinated verification and filling of more than 8961 prescriptions in 2023 in high-volume pharmacy environment.
- Resolved 6946 insurance problems in last year
Front Desk Administrator
Elite Studio Of Dance
06.2019 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained organized reception area, creating welcoming atmosphere for clients and visitors.
- Improved office organization by implementing effective filing systems and document management practices.
- Provided administrative support to various departments, contributing to overall company efficiency.
- Assisted in coordination of events and meetings, ensuring seamless logistics and positive outcomes.
- Maintained personnel records and updated internal databases to support document management.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at front desk.
International Sales Manager
Trident Global Sourcing Inc
03.2019 - Current
- Retained 100% of clients and brought in 40 new clients resulting in increased revenue and improved customer satisfaction scores.
- Improved sales techniques and made sales pitches to 5 potential clients per quarter.
- Documented transactions and managed high-value accounts using Quickbooks, Excel and PowerPoint.
- Developed relationships with clients and potential clients to improve business growth.
- Negotiated favorable contracts for both company and clients, ensuring long-term partnerships and profitability.
- Expanded international sales by cultivating strong relationships with key clients and distributors.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
Bachelor of Arts - Psychology
Nazareth College of Rochester
Rochester, NYSkills
- Analytical Thinking and Problem-solving skills
- Workflow Optimization
- Medical Insurance Claims Verification, Billing and Processing
- Pharmacy Software Proficiency
- Regulatory Compliance
- Patient education and counseling
- Customer Service
Languages
Ukrainian
Native or Bilingual
Timeline
Pharmacy Technician
Wegmans Pharmacy
11.2019 - Current
Front Desk Administrator
Elite Studio Of Dance
06.2019 - Current
International Sales Manager
Trident Global Sourcing Inc
03.2019 - Current
Bachelor of Arts - Psychology
Nazareth College of Rochester