Reina Thesing

Pharmacy Technician

Wegmans Pharmacy

06.2023 - Current

Process prescriptions accurately and efficiently, ensuring compliance with pharmacy regulations.
Help pharmacists with preparing medications and consulting patients to improve overall service delivery.
Calculate dosage, fill prescriptions, and prepare prescription labels with accuracy.
Answer incoming phone calls to answer the questions of the patient, insurance companies, and providers.
Assist the patient by contacting their healthcare provider and insurance companies to troubleshoot any issues.
Work with healthcare providers to clarify prescription details, making it easier to coordinate care for patients.
Improve pharmacy workflow by helping pharmacists with tasks like dispensing medications, labeling, and packaging.
Ensure patient confidentiality by strictly complying with HIPAA regulations when managing personal information during transactions.
Solve customer problems in person or over the telephone by providing assistance with placing orders, navigating systems.
Deliver outstanding customer service by building friendly, positive connections with both new and returning patients at the pharmacy counter.
Implement data entry procedures to improve workflow efficiency and minimize processing errors.
Streamline workflow for pharmacists by efficiently managing electronic prescription records and drug refill requests.
Assist in training new pharmacy technicians, sharing best practices for efficient data entry procedures and techniques.
Work directly with pharmacists and pharmacy technicians to accurately and efficiently complete the patient's request.
Understand and learn the software used by the pharmacy to complete all needed tasks.