Adriana D’Meza
St. Cloud
Summary
Professional with comprehensive experience in customer service leadership. Proven track record in driving team performance, resolving issues, and enhancing customer satisfaction. Strong focus on fostering collaboration, adapting to changing needs, and ensuring reliable service delivery. Skilled in conflict resolution, team training, and performance management. Reliable and results-driven with unwavering commitment to excellence.
Overview
9
9
years of professional experience
Work History
Customer Service Team Lead
Inktel Contact Center Solutions
03.2023 - Current
- Responsible for guiding agents on how to properly assist and educate clients
- Providing agents with knowledge of product inquiries, order discrepancies, account issues, and policy standards
- Assisting all escalated contacts via chat, email, and phone by providing an effective resolution and quality service
Customer Service Beauty Advisor
Inktel Contact Center Solution
09.2021 - 03.2023
- Responsible for assisting client with product knowledge and details
- Providing customer with professional and quick service for any product or order concerns
- Upholding policy standards while ensuring a positive experience for all client contacts
Guest Service Agent
Courtyard Orlando Downtown
05.2019 - 03.2020
- Responsible for ensuring smooth guest arrival and departure, while assisting with guests’ requests, while handling daily tasks and maintaining brand standards
Star Service Agent
Loews Miami Beach Hotel
04.2018 - 02.2019
- Responsible for guest satisfaction, addressing and resolving guest complaints, and coordinating communication among hotel personnel
Front Desk Agent
JW MARRIOTT MIAMI TURNBERRY
06.2016 - 08.2017
- Responsible for ensuring pleasant arrival and departure experience and reconcile transactions at the close of the shift
Education
Highschool Diploma -
Alonzo & Tracy Mourning Senior High
Skills
- Multi-tasking
- Time management
- Interpersonal and communications skills
- Proficient in Microsoft office
- Adaptability
- Customer satisfaction
- Policy enforcement
- Professional telephone demeanor
Timeline
Customer Service Team Lead
Inktel Contact Center Solutions
03.2023 - Current
Customer Service Beauty Advisor
Inktel Contact Center Solution
09.2021 - 03.2023
Guest Service Agent
Courtyard Orlando Downtown
05.2019 - 03.2020
Star Service Agent
Loews Miami Beach Hotel
04.2018 - 02.2019
Front Desk Agent
JW MARRIOTT MIAMI TURNBERRY
06.2016 - 08.2017
Highschool Diploma -
Alonzo & Tracy Mourning Senior High
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