Adriana Donatelli
Wesley Chapel,FL
Summary
Oversaw administrative functions in dynamic office settings, enhancing overall operational effectiveness. Coordinated telephone communications and visitor interactions to foster a welcoming environment. Leveraged software expertise to optimize data management processes.
Overview
10
10
years of professional experience
Work History
Front Office Staff Member/ Dental Assistant
Suncoast Pediatric Dentistry
Land O' Lakes, FL
08.2023 - Current
- Assisted with patient scheduling to maximize appointment availability. Supported accurate processing of patient intake forms to enhance administrative efficiency.
- Facilitated effective communication between patients and dental team to optimize service delivery.
- Addressed patient inquiries with professionalism, enhancing overall satisfaction ratings.
- Facilitated collaboration with clinical staff to streamline patient flow and improve care delivery.
Publix Supermarket
Customer Service Department
Wesley Chapel, FL
01.2020 - 03.2023
- Demonstrated self-motivation and accountability in all tasks undertaken.
- Thrived in dynamic, high-pressure environments to ensure operational efficiency.
- Demonstrated ability to operate autonomously while contributing effectively within team settings.
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
- Exhibited respect, friendliness, and initiative in providing assistance across various tasks.
- Facilitated daily operations by collaborating effectively with team members.
McDonald’s
Crew Trainer
Tampa, FL
09.2015 - 01.2020
- Thrived in dynamic, high-pressure environments to ensure operational efficiency.
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
- Exhibited respect, friendliness, and proactive assistance in various situations.
- Facilitated daily operations by collaborating effectively with team members.
- Demonstrated enthusiasm for acquiring new knowledge and fostering personal growth.
Education
Dental Assistant Certification - Dentistry
Dental Assistant Training School
Tampa, FL06.2023
High School Diploma - General
Wharton High School
Tampa, FL05.2019
Skills
Assisted with front desk operations by greeting visitors and answering phone calls Supported administrative tasks by managing appointment schedules and maintaining office supplies Provided information to clients regarding services and procedures
Organized and maintained filing systems to support efficient document retrieval Assisted team members in locating necessary files and documents Updated records to ensure accuracy and compliance with organizational standards
Oversaw document management processes to ensure efficient organization and retrieval
Facilitated clear communication among team members through verbal and written methods
Assisted in creating and maintaining excel spreadsheets for data organization Supported team members in utilizing excel for project tracking Contributed to the accuracy of data entry in excel spreadsheets
Assisted in understanding dental terminology for patient interactions Supported dental staff in communicating effectively with patients Aided in the organization of dental records and terminology resources
Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
Documented patient information accurately to support care delivery Assisted healthcare professionals in maintaining comprehensive patient records Updated charts regularly to reflect changes in patient status
Timeline
Front Office Staff Member/ Dental Assistant
Suncoast Pediatric Dentistry
08.2023 - Current
Publix Supermarket
Customer Service Department
01.2020 - 03.2023
McDonald’s
Crew Trainer
09.2015 - 01.2020
Dental Assistant Certification - Dentistry
Dental Assistant Training School
High School Diploma - General
Wharton High School