Adriana Durgan
La Mesa,USA
Summary
Developed key managerial and organizational skills within fast-paced office environment, focusing on team leadership and operational efficiency. Demonstrated ability to streamline processes and enhance productivity through effective coordination and resource management. Seeking to transition into new field where these transferrable skills can drive success and innovation.
Overview
4
4
years of professional experience
Work History
Office Supervisor
Friars Plumbing Heating & Air
12.2024 - 02.2025
CSR, Sales
Hamel's Heating & Air
07.2022 - 11.2024
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Identified potential areas for improvement within the sales process through data analysis and feedback from clients.
- Demonstrated strong attention to detail while proofreading documents for accuracy before final submission.
- Performed research for special projects.
- Developed new marketing strategies for increased brand visibility and customer engagement.
- Organized company events, including team-building activities and industry conferences, promoting a positive work culture.
- Updated internal databases with accurate, thorough information regarding employees.
- Adapted to changing assignments and varying workloads to fill productivity gaps.
- Enhanced team productivity by streamlining work processes and implementing effective task management tools.
- Maintained record of calls, emails and visits to office.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
Office Manager
Pacific Heating & Air Conditioning
05.2021 - 12.2022
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Skills
- Training and coaching
- Workflow planning
- Documentation and control
- Scheduling and calendar management
- Database administration
- Organizational leadership
- Workload prioritization
- Employee relations
- Relationship building
- Office administration
- Account reconciliation
- Employee management
- Document management
- Payroll and budgeting
- Event coordination
- Proposal writing
- Customer relations
- Administrative oversight
- Scheduling
Timeline
Office Supervisor - Friars Plumbing Heating & Air
12.2024 - 02.2025
CSR, Sales - Hamel's Heating & Air
07.2022 - 11.2024
Office Manager - Pacific Heating & Air Conditioning
05.2021 - 12.2022