Adriana Durgan
Friars Plumbing Heating & Air
La Mesa,USA
4
years of professional experience
Developed key managerial and organizational skills within fast-paced office environment, focusing on team leadership and operational efficiency. Demonstrated ability to streamline processes and enhance productivity through effective coordination and resource management. Seeking to transition into new field where these transferrable skills can drive success and innovation.
Work History
Office Supervisor
2 MonthsCSR, Sales
2 Years 4 Months- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Identified potential areas for improvement within the sales process through data analysis and feedback from clients.
- Demonstrated strong attention to detail while proofreading documents for accuracy before final submission.
- Performed research for special projects.
- Developed new marketing strategies for increased brand visibility and customer engagement.
- Organized company events, including team-building activities and industry conferences, promoting a positive work culture.
- Updated internal databases with accurate, thorough information regarding employees.
- Adapted to changing assignments and varying workloads to fill productivity gaps.
- Enhanced team productivity by streamlining work processes and implementing effective task management tools.
- Maintained record of calls, emails and visits to office.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
Office Manager
1 Year 7 Months- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Skills
Training and coaching
Workflow planning
Documentation and control
Scheduling and calendar management
Database administration
Organizational leadership
Workload prioritization
Employee relations
Relationship building
Office administration
Account reconciliation
Employee management
Document management
Payroll and budgeting
Event coordination
Proposal writing
Customer relations
Administrative oversight
Scheduling
Timeline
Office Supervisor
Friars Plumbing Heating & Air
12.2024 - 02.2025Read More
CSR, Sales
Hamel's Heating & Air
07.2022 - 11.2024Read More
Office Manager
Pacific Heating & Air Conditioning
05.2021 - 12.2022Read More