Adriana Elvira
Austin,TX
Summary
Dynamic professional with a proven track record at Roadside Assistance, enhancing customer satisfaction and streamlining operations. Skilled in dispatch software and excelling in high-stress environments, I've significantly improved response times and efficiency. My strong problem-solving abilities and commitment to teamwork have been pivotal in achieving company goals and fostering positive customer relationships.
Overview
10
10
years of professional experience
Work History
Roadside Assistance Dispatcher
Roadside Assistance
03.2020 - 06.2024
- Participated in ongoing dispatcher trainings to stay abreast of industry trends and best practices for roadside assistance services.
- Reduced wait times for customers by implementing effective communication strategies between dispatchers and service providers.
- Received new orders, prepared documentation, and assigned personnel.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Answered phone calls and responded to customer emails.
- Utilized customer feedback to improve customer service.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Increased overall productivity through effective multitasking between phone calls, emails, radio communications, and internal messaging systems.
- Streamlined dispatch process for quicker response times to emergency situations.
- Utilized GPS technology to accurately locate stranded motorists, expediting the assistance process.
- Enhanced customer satisfaction by promptly addressing and resolving roadside assistance requests.
- Contributed to company-wide safety initiatives by carefully monitoring incident reports and providing necessary resources to responders.
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from both clients and colleagues.
- Provided compassionate support for distressed callers, calming their nerves while obtaining essential information for proper assistance coordination.
- Scheduled and organized delivery routes.
- Monitored flow of paperwork and directed information to appropriate departments.
- Managed customer accounts and invoicing.
- Scheduled deliveries and pickups according to customer needs.
- Tracked and monitored vehicle performance and maintenance.
- Assisted in resolving customer complaints and grievances.
- Improved dispatcher training program, leading to increased efficiency and knowledge among new hires.
- Kept detailed logs of driver locations and availability, optimizing resource allocation during peak hours.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Cashier
Hobby Lobby
08.2019 - 12.2020
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked with floor team and managers to meet wide range of customer needs.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Cashier Manager
Os Campus Cafe
09.2014 - 12.2019
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored areas for security issues and safety hazards.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Established strong rapport with customers, fostering loyalty and repeat business through exceptional service.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Coordinated promotional price changes, ensuring accurate pricing information at the register level.
- Maximized store sales by cross-selling additional products during checkout.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Boosted sales of promotional items with strategic placement and informative cashier-customer interactions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Sonography - Ultrasound Technician
Austin Community College
Austin, TXDiploma -
Akins High School
Austin, TX06.2013
Skills
- Quick decision making
- Dispatch software
- Reliability and punctuality
- Patience and calmness
- Teamwork
- Stress tolerance
- Teamwork and collaboration
- Quick thinking
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Prioritizing calls
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Roadside Assistance Dispatcher
Roadside Assistance
03.2020 - 06.2024
Cashier
Hobby Lobby
08.2019 - 12.2020
Cashier Manager
Os Campus Cafe
09.2014 - 12.2019
Sonography - Ultrasound Technician
Austin Community College
Diploma -
Akins High School