ADRIANA FIERRO
El Paso,USA
Summary
Bilingual and dedicated to delivering exceptional customer service and support, consistently ensuring high levels of customer satisfaction. Expertise in applying industry best practices while exploring innovative solutions to effectively meet diverse customer needs. Recognized for reliability and adaptability, with strong time management and problem-solving abilities that facilitate quick learning and skill application. Focused on leveraging these strengths to enhance team performance and contribute to organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Vans Off The Wall
09.2022 - Current
- Facilitated customer selection and purchase of footwear and apparel.
- Processed sales transactions accurately with point-of-sale systems.
- Collaborated with team members to exceed daily sales targets.
- Resolved customer inquiries and issues efficiently.
- Coordinated special orders and contacted other stores to locate desired items.
- Maintained store presentation and organized merchandise displays.
Medical Assistant
Diabetes And Endocrinology Specialists
09.2025 - 10.2025
- Collected and recorded patient medical histories and vital signs accurately.
- Maintained cleanliness and organization of medical equipment and exam rooms.
- Implemented electronic health record systems for streamlined data management.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Representative
Trellis
06.2022 - 08.2022
- Managed customer accounts through Trellis’ CRM system, enhancing service delivery efficiency.
- Documented customer interactions precisely in the database for future reference.
- Resolved customer complaints promptly, ensuring high standards of service.
- Maintained professionalism under pressure, effectively diffusing tense situations.
- Established positive relationships with customers through friendly and engaging interactions.
- Kept detailed records of customer interactions and transactions for thorough documentation.
Education
Associate of Applied Science - Medical Assistant
Southwest University
El Paso, TX10.2025
High School Diploma - undefined
Horizon High School
El Paso, TX05.2019
Skills
- Clear and concise communication
- Service excellence
- Effective team collaboration
- Consistently meeting deadlines
- Consistent professional conduct
- Proficient in handling concurrent responsibilities
- Timely and dependable
Certification
Certified:
NHA Certified Medical Assistant Certification # N6S4G2X5 NHA Certified Phlebotomy Technician Certification # N9K4P6P3
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Medical Assistant
Diabetes And Endocrinology Specialists
09.2025 - 10.2025
Sales Associate
Vans Off The Wall
09.2022 - Current
Customer Service Representative
Trellis
06.2022 - 08.2022
High School Diploma - undefined
Horizon High School
Associate of Applied Science - Medical Assistant
Southwest University