Adriana Franceschi
DeBary,FL
Summary
Dedicated Customer Service Representative fluent in English and Spanish language with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Online Business Owner
HighStar Designs
10.2016 - Current
- Established foundational processes for business operations.
- Directed market expansions to propel business forward, meet changing customer needs.
- Negotiated with suppliers and ordered materials according to forecasted customer demand.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
Manager of Business Development and Sales
Sunrise Family Dentistry
01.2014 - 06.2016
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Built diverse sales pipeline to exceed quota targets.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Assistant Sales Manager
Coral Springs Family Dentistry
10.2011 - 01.2014
- Assisted sales team with completing customer transactions and managing issues.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Completed store opening and closing procedures by counting drawers and managing security.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Documented patient dental health information, medical history, and vital signs for future reference.
Education
No Degree - Business Administration And Management
Broward College
Fort Lauderdale, FLPharmacy Technician With Healthcare Administration
Career Step
OnlineSkills
- Relationship Management
- Customer Relationship Management
- Effective Communicator and Public Speaker
- Microsoft Word
- Online Chat
- Spanish Interpreting
- Livechat Messaging
- High-Volume Environments
- Effective Selling Techniques
- Verbal and Written Communication
- Marketing
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Online Business Owner
HighStar Designs
10.2016 - Current
Manager of Business Development and Sales
Sunrise Family Dentistry
01.2014 - 06.2016
Assistant Sales Manager
Coral Springs Family Dentistry
10.2011 - 01.2014
No Degree - Business Administration And Management
Broward College
Pharmacy Technician With Healthcare Administration
Career Step