Adriana Franco
Van Horn
Summary
Dynamic Assistant Store Manager with a proven track record at Lowe's Market, excelling in customer service and strategic merchandising. Enhanced customer satisfaction ratings through effective problem-solving and staff training. Skilled in inventory management and employee scheduling, driving operational efficiency and fostering a positive team environment.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Lowe's Market
Van Horn, TX
12.2023 - Current
- Assisted in daily store operations, ensuring customer satisfaction and efficient service delivery.
- Coordinated employee schedules to optimize staffing levels and maintain workflow efficiency.
- Trained new staff on operational procedures and customer service best practices.
- Implemented inventory management processes, reducing stock discrepancies and enhancing accuracy.
- Addressed customer inquiries and resolved issues, fostering positive shopping experiences.
- Conducted regular audits of merchandise displays, ensuring compliance with company standards and aesthetics.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Assistant Manager
Porter's
Van Horn, TX
03.2015 - 11.2023
- Assisted in budget preparation, ensuring alignment with financial goals.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Implemented staff training programs to elevate service standards and knowledge.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
Education
High School Diploma -
Van Horn High School
Van Horn, TXSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- POS systems operations
- Employee scheduling
- Hiring and training
- Order management
- Inventory counting
- Strategic merchandising
- Shift scheduling
- Microsoft Office Suite
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Assistant Store Manager
Lowe's Market
12.2023 - Current
Assistant Manager
Porter's
03.2015 - 11.2023
High School Diploma -
Van Horn High School