Adriana Guzman
Philadelphia,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Has 7 years of customer service experience. Willing to take on added responsibilities to meet team goals. Open to learning new skills in order to improve.
Overview
7
7
years of professional experience
Work History
Server/Barista
Cafe Lift
04.2024 - Current
- Delivered quality customer service, including greeting customers and accurately obtaining food/drink orders.
- Trained new employees
- provided attentive service during high volume periods.
Server
Green Eggs Cafe
04.2022 - 03.2024
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Ensured all side-work was complete, which consisted of preparing silverware, stocking, cleaned and set tables,
Barista
Green Eggs Cafe
04.2022 - 03.2024
- Prepared and served non-alcoholic and alcoholic beverages such as cocktails, lattes/espresso drinks, and other specialty drinks.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, cocktails, teas, and merchandise.
Hostess
Green Eggs Cafe
04.2022 - 03.2024
- Greeted customers and ensuring they receive proper customer service.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Sales Associate
Banana Republic Factory Store
10.2020 - 03.2022
- Provided personalized shopping experiences by answering questions about products, upselling merchandise, and catering to the customers needs and wants.
- Created and processed new accounts for credit cards
- Handled inventory, stocking and pricing new merchandise
Sales Associate
JCPenney
08.2018 - 08.2020
- Processed and packaged shipments
- Provided excellent customer service to ensure unique shopping experience
- Handled cash/credit card transactions
Education
Associate of Science - Biology
Community College of Philadelphia
01-2025
Skills
- RAMP certified
- Fluent in English/Spanish
- Multi-tasker
- Interpersonal communication skills
- Cash Handling
- Flexible
Timeline
Server/Barista
Cafe Lift
04.2024 - Current
Server
Green Eggs Cafe
04.2022 - 03.2024
Barista
Green Eggs Cafe
04.2022 - 03.2024
Hostess
Green Eggs Cafe
04.2022 - 03.2024
Sales Associate
Banana Republic Factory Store
10.2020 - 03.2022
Sales Associate
JCPenney
08.2018 - 08.2020
Associate of Science - Biology
Community College of Philadelphia
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