Marcia (Marci) Berk
Broomall,PA
Summary
High energy, professional, RAMP certified server with bartender experience looking to join your team. Experienced in high volume, high sales, and turning first time guests into repeat business. Believe in knowing the menu, food and bar, to better guide the guest. Extensive time working in Steakhouses and Italian restaurants. POS knowledge as well.
Overview
15
15
years of professional experience
Work History
Server/Trainer
9 Prime
West Chester, PA
12.2023 - Current
- RAMP certified
- Opening Team/Trainer
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Server
Mercato Ristorante
Newtown Square, PA
07.2023 - 12.2023
- RAMP certified
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Pairing wine with food.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Server
Rosalie
Wayne, PA
01.2023 - 06.2023
- RAMP certified
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Informed customers of daily specials and signature menu items
Server/Bartender/Banquet Server
Anthony's Ristorante
Springfield, PA
04.2021 - 01.2023
- RAMP certified
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Upsold customers from shelf to premium brands to help boost sales.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Server
Redstone
Plymouth Meeting, PA
07.2020 - 04.2021
- RAMP certified
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Server
Davio's Italian Steakhouse
King of Prussia, PA
10.2016 - 07.2020
- RAMP certified
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Server/Trainer/New Store Opener
Sullivan's Steakhouse
King of Prussia, PA
09.2008 - 09.2016
- RAMP certified
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees to perform duties.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Traveled to other locations in other states as a trainer and new store opener
Education
Health and Physical Education/Business
East Stroudsburg University of Pennsylvania
East Stroudsburg, PASkills
- Menu Memorization
- Point of Sale (POS) System Operations
- Food Safety Understanding
- Liquor, Wine and Food Service
- High-Volume Dining
- RAMP certified
- Service-Oriented
- Customer Service and Rapport
- Wine Pairings
- Responsible Serving
- Multitasking and Prioritization
- previously HACCP certified
Timeline
Server/Trainer
9 Prime
12.2023 - Current
Server
Mercato Ristorante
07.2023 - 12.2023
Server
Rosalie
01.2023 - 06.2023
Server/Bartender/Banquet Server
Anthony's Ristorante
04.2021 - 01.2023
Server
Redstone
07.2020 - 04.2021
Server
Davio's Italian Steakhouse
10.2016 - 07.2020
Server/Trainer/New Store Opener
Sullivan's Steakhouse
09.2008 - 09.2016
Health and Physical Education/Business
East Stroudsburg University of Pennsylvania
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