Stephen Chambers
3932 Singletree Pl,GA
Summary
Dynamic server and trainer with extensive experience at The Palm Restaurant, excelling in menu memorization and effective time management. Proven track record in enhancing team performance and customer satisfaction through hands-on training and innovative service techniques. Skilled in POS systems and committed to maintaining high standards of service and cleanliness.
Overview
10
10
years of professional experience
Work History
Server/trainer
The Palm Restaurant
Atlanta, GA
03.2023 - 10.2024
- Trained new servers on menu knowledge and customer service standards.
- Facilitated hands-on training sessions to enhance team performance and efficiency.
- Monitored server performance and provided constructive feedback for improvement.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Bartender/server/trainer
On The Border Restaurant
Atlanta, GA
09.2019 - 03.2023
- Crafted and served a diverse range of cocktails, enhancing customer satisfaction and experience.
- Managed inventory control, ensuring optimal stock levels of beverages and supplies.
- Trained and mentored new bartenders on techniques and customer service standards.
- Developed innovative drink specials, contributing to increased patron engagement and sales.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
Server/trainer
Taco Mac Restaurant
Atlanta, GA
03.2015 - 05.2017
Education
High School Diploma -
Cypress Creek High School
Houston06.1993
Skills
Effective time management
Menu memorization
Safe food handling
Order accuracy
POS system proficiency
Bar terminology
Tableside service
Server etiquette
Wine service
United States Army
1993 to 1996
Honorable discharge
Timeline
Server/trainer
The Palm Restaurant
03.2023 - 10.2024
Bartender/server/trainer
On The Border Restaurant
09.2019 - 03.2023
Server/trainer
Taco Mac Restaurant
03.2015 - 05.2017
High School Diploma -
Cypress Creek High School