Megan Messer
Jacksonville
Summary
Motivated and detail-oriented professional pursuing a Correspondence Supervisor position with Maximus, offering hands-on experience in customer service and Quality Correspondence Administration. Skilled in assessing agent performance, coaching through feedback, and maintaining quality standards in high-volume environments, with a strong commitment to team development and operational excellence. Proven ability to ensure accuracy and compliance in Federal Student Aid communications.
Overview
14
14
years of professional experience
Work History
Server/Trainer
TED’S MONTANA GRILL
Jacksonville, FL
03.2021 - Current
- Deliver exceptional guest service by providing a warm and welcoming dining experience.
- Accurately take orders, suggest menu items, and ensure timely food and beverage delivery.
- Maintain expert knowledge of the menu, including bison specialties, drink pairings, and seasonal offerings.
- Handle guest concerns professionally to ensure satisfaction and repeat business.
- Train and mentor new servers, teaching company standards, menu, knowledge, and best practices for exceptional service.
- Lead by example in a fast-paced environment, upholding high standards of cleanliness, hospitality, and teamwork.
- Assist in improving service efficiency and team collaboration to enhance overall restaurant operations.
QC/QA Admin III
MAXIMUS FEDERAL- DMCS
Jacksonville, FL
08.2025 - 03.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Evaluate correspondence and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Preform administrative functions that support the process of reports and appeals.
- Demonstrate and maintain appropriate judgement with confidential information.
Customer Service Representative CSR1
MAXIMUS FEDERAL – AIDVANTAGE
Jacksonville, FL
05.2024 - 08.2024
- Assist borrowers with managing federal student loans by providing accurate and clear information regarding repayment options, deferments, forbearance, and loan forgiveness programs.
- Maintain up to date knowledge of federal loan regulations and compliance standards to ensure accurate servicing.
- Handle high volumes of inbound and outbound calls while maintaining professionalism, empathy, and efficiency.
- Guide borrowers through account updates, online tools, and documentation processes.
- Resolve complex issues and escalate as needed to ensure customer satisfaction and regulatory compliance.
- Document interactions thoroughly to maintain detailed and accurate records in support of quality assurance.
Bartender/Server/Host/QA/ToGo
CHILI’S GRILL & BAR
Jacksonville, FL
10.2015 - 05.2024
- Hand selected to validate product quality and service excellence through a vigorous Quality Assurance program.
- Consistency in promoting the corporate image from the moment the customer interaction begins, providing excellent customer service by answering inquiries and resolving issues promptly.
- Successfully emphasizes promptness and accuracy of all tasks in a time sensitive environment.
- Performs well in high-pressure multi-tasking situations always maintaining a high level of customer satisfaction by managing expectations.
- Quickly learned a complex and robust Point of Sales System ensuring a high level of efficiency.
- Works well with minimal supervision.
- Leverages the value of a simple “Please” or “Thank You” in making every customer feel they are my number one priority.
- Experienced in training new employee’s and ensuring they are set up for success.
Pre-School Assistant
HAPPY ACRES RANCH
Jacksonville, FL
06.2015 - 10.2015
- Assisted the pre-school teachers in monitoring all activities of the children.
- Organized and engaged with children in recreational activities such as games and puzzles.
- Changed diapers and assisted in toilet training as was appropriate.
- Mentored children and helped with general housekeeping tasks including the serving of meals and snacks.
- Communicated positively with parents regarding children’s progress, behavior and needs.
Assistant Manager
LARRY’S GIANT SUBS
Jacksonville, FL
08.2012 - 03.2015
- Managed closing duties, including restocking items, thorough clean-up of work area and reconciliation of cash drawer.
- Trained and oversaw a team of employees in day-to-day operations.
- Managed specialty orders for corporate lunches and other catered events.
- Maintained high customer service standards in completion of all tasks.
- Prepared sandwich and salad orders to customer specifications; sliced and arranged delicatessen meats per all safety and sanitation standards.
Cashier
PARTY CITY
Jacksonville, FL
02.2012 - 08.2012
- Processed all sales transactions accurately and in a timely fashion.
- Replenished shelves and carried merchandise out on the floor for patrons.
- Assisted customers with product and service offerings.
- Maintained displays and kept store clean and orderly.
- Provided friendly and professional customer service.
Education
Bachelor of Arts - Psychology with minor in Criminal Justice
University of North Florida
Jacksonville, FL04.2017
Associate of Arts - undefined
Florida State College at Jacksonville
Jacksonville, FL06.2015
High School - undefined
Sandalwood High School
Jacksonville, FL06.2013
Skills
- Skilled in Microsoft Word, Excel, and PowerPoint
- Efficient organization
- Building industry connections
- Skilled in managing multiple tasks with follow-up
- Clear communication and analytical skills
- Effective data analysis capabilities
- Effective problem resolution
- Goal oriented
- Effective time management
- Consistent work performance
- Highly adaptable
- Managing high-pressure situations
- Team leadership
Timeline
QC/QA Admin III
MAXIMUS FEDERAL- DMCS
08.2025 - 03.2026
Customer Service Representative CSR1
MAXIMUS FEDERAL – AIDVANTAGE
05.2024 - 08.2024
Server/Trainer
TED’S MONTANA GRILL
03.2021 - Current
Bartender/Server/Host/QA/ToGo
CHILI’S GRILL & BAR
10.2015 - 05.2024
Pre-School Assistant
HAPPY ACRES RANCH
06.2015 - 10.2015
Assistant Manager
LARRY’S GIANT SUBS
08.2012 - 03.2015
Cashier
PARTY CITY
02.2012 - 08.2012
Associate of Arts - undefined
Florida State College at Jacksonville
High School - undefined
Sandalwood High School
Bachelor of Arts - Psychology with minor in Criminal Justice
University of North Florida