Anyssa Norstrom

Customer Service

• Assisted other agencies in determining ways to optimize service levels, maintain product flow efficiency, or minimize cost.
• Interacted with other agencies on daily basis in order to maintain efficiency of meeting mission requirements.
• Answered and directed 40+ calls and emails daily, with goals including resolving customer concerns, managing base wide programs, responding to service queries, and .
• Maintained friendly and positive attitude at all times, even with unhappy and unruly customers.
• Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner.

Planning and Monitoring Transportation

• Planned/monitored all product flow from origin to final delivery.
• Performed transportation planning work of average difficulty, and assisted in conducting reviews related to transportation planning.
• Monitored standards, trends, or practices to identify developments in transportation planning or execution..
• Maintained databases of transportation information and stored transportation records in accordance with installation policies
• Assisted in customer's travel to ensure time efficient movement
• Developed checklists and trainings to ensure that transportation of cargo/personnel met mission requirements.

Ability to Coordinate, Analyze, and Track

• Addressed and analyzed data to make specific recommendations of improvement to existing or planned transportation.
• Analyzed transportation data to understand, predict, or control transportation operations or processes.
• Assisted in dispatching cargo/personnel to their point of debarkation to meet mission requirements.
• Issued/relayed taskers to program managers to allocate cargo/personnel in order to meet mission requirements
• Maintained contact with Unite Deployment Managers throughout their member's travel and resolved and issues they had to their final destination.
• Updated customers on the status of their cargo/personnel's travel or tasking including anything that is new, changed, deleted or potential.
• Coordinated cross-functional teams to execute complex projects successfully and meet time-sensitive deadlines.

• Maintained clean, neat, and operational facilities to serve program needs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning for over 1.1K service members .
• Assisted with special events and programs.
• Used strong interpersonal communication skills to convey information to others.
• Communicated with staff members to stay informed about volunteer opportunities and events.
• Mentored new volunteers, fostering a supportive and inclusive team environment.

• Processed credit card, debit card, cash, gift card, and store credit transactions.
• Assisted customers with catering orders, Deliveries, and general questions.
• Greeted 200+ customers upon their arrival up to the counter and completed their orders in a fast and efficient manner.
• Aided kitchen staff with receiving any ingredients, cooking, cleaning dishes and certain areas.
• Worked flexible schedule and extra shifts to meet business needs.
• Maintained balanced cash drawer, ensuring accurate accounting at the beginning and end of each shift.
• Built relationships with customers to encourage repeat business.