Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anyssa Norstrom

Biloxi,MS

Summary

Personable, adaptable, and experienced military logistician with 6 years of experience in logistics operations for the United States Air Force. Proficient at monitoring, planning and administrative experience. Ability to plan, organize and execute demands to meet mission requirements. Secret clearance.

Overview

7
7
years of professional experience

Work History

Logistics Planner

Unites States Air Force
04.2019 - Current

Customer Service

  • Assisted other agencies in determining ways to optimize service levels, maintain product flow efficiency, or minimize cost.
  • Interacted with other agencies on daily basis in order to maintain efficiency of meeting mission requirements.
  • Answered and directed 40+ calls and emails daily, with goals including resolving customer concerns, managing base wide programs, responding to service queries, and .
  • Maintained friendly and positive attitude at all times, even with unhappy and unruly customers.
  • Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner.

Planning and Monitoring Transportation

  • Planned/monitored all product flow from origin to final delivery.
  • Performed transportation planning work of average difficulty, and assisted in conducting reviews related to transportation planning.
  • Monitored standards, trends, or practices to identify developments in transportation planning or execution..
  • Maintained databases of transportation information and stored transportation records in accordance with installation policies
  • Assisted in customer's travel to ensure time efficient movement
  • Developed checklists and trainings to ensure that transportation of cargo/personnel met mission requirements.

Ability to Coordinate, Analyze, and Track

  • Addressed and analyzed data to make specific recommendations of improvement to existing or planned transportation.
  • Analyzed transportation data to understand, predict, or control transportation operations or processes.
  • Assisted in dispatching cargo/personnel to their point of debarkation to meet mission requirements.
  • Issued/relayed taskers to program managers to allocate cargo/personnel in order to meet mission requirements
  • Maintained contact with Unite Deployment Managers throughout their member's travel and resolved and issues they had to their final destination.
  • Updated customers on the status of their cargo/personnel's travel or tasking including anything that is new, changed, deleted or potential.
  • Coordinated cross-functional teams to execute complex projects successfully and meet time-sensitive deadlines.

USO Volunteer

United Service Organizations, USO
08.2023 - 10.2023
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning for over 1.1K service members .
  • Assisted with special events and programs.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.

Service Team/Cashier

Panda Express
04.2017 - 04.2018
  • Processed credit card, debit card, cash, gift card, and store credit transactions.
  • Assisted customers with catering orders, Deliveries, and general questions.
  • Greeted 200+ customers upon their arrival up to the counter and completed their orders in a fast and efficient manner.
  • Aided kitchen staff with receiving any ingredients, cooking, cleaning dishes and certain areas.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained balanced cash drawer, ensuring accurate accounting at the beginning and end of each shift.
  • Built relationships with customers to encourage repeat business.

Education

Bachelor of Arts - Psychology (37 Credits Completed)

American Military University
Online

Associate of Science - Logistics Management (25 Credits Completed)

Community College of The Air Force
Keesler AFB

High School Diploma -

Ceres High School
Ceres, CA
06.2017

Skills

  • Leadership and management
  • Skilled in scheduling
  • Active listening
  • Skilled in Microsoft Word, Excel, PowerPoint
  • Time management
  • Customer service
  • Data analysis and entry
  • Teamwork
  • Problem solver
  • Administrative support
  • Planning and coordination
  • Project organization
  • Process improvement
  • Attention to detail

Timeline

USO Volunteer

United Service Organizations, USO
08.2023 - 10.2023

Logistics Planner

Unites States Air Force
04.2019 - Current

Service Team/Cashier

Panda Express
04.2017 - 04.2018

Bachelor of Arts - Psychology (37 Credits Completed)

American Military University

Associate of Science - Logistics Management (25 Credits Completed)

Community College of The Air Force

High School Diploma -

Ceres High School
Anyssa Norstrom