Summary
Overview
Work History
Education
Skills
References
Communication Skills
Timeline
Generic

Adriana Garcia

Phoenix

Summary

Dynamic account management professional with a proven track record at JPMorgan Chase. Seeking in Chase travel that will let me utilize my transferable skills. Adept in Microsoft Excel and active listening, I effectively navigate complex systems to enhance client satisfaction and drive results. Committed to delivering exceptional service and fostering team collaboration.

Overview

5
5
years of professional experience

Work History

Account Management

JPMorgan Chase
02.2022 - Current
  • Ability to understand multiple complex systems and processes
  • Knowledge of bankcard industry and procedures preferred
  • Navigate systems and tools, and partner with cross-functional teams to solve client problems
  • Using a client relationship management (CRM) solution, track correspondences and results
  • Respond to inquiries and problems directly from key contacts

Customer Service Rep

PSCU
08.2020 - 02.2022
  • Tier 2 Customer Service Representative for PSCU
  • My responsibility is to assist members with their financial accounts
  • I take loan payments, transfer funds, update account information, & also help with online banking accounts

Customer Service Rep

Maximus Federal
05.2020 - 06.2020
  • Assisted beneficiaries over the phone with any information they needed regarding their Medicare
  • I helped them figured out what best plan fits their needs and wants

Education

Freshman year -

Paradise Community College
01.2020

High School -

Barry Goldwater High School
05.2017

Skills

  • Verbal & written communication
  • Microsoft & Excel
  • Prioritization & Detail-oriented
  • Team leadership & engagement skills
  • Active listening
  • Technical support
  • Account management
  • Time management
  • Product knowledge

References

Available upon request.

Communication Skills

Professional, well-presented and able to communicate with people of all levels. Able to function independently and within a team structure. Multi-tasks effectively by mechanically maneuvering among several systems / applications in constant balance with call handling to achieve maximum efficiency that maintains service standards without detrimentally affecting the operation.

Timeline

Account Management

JPMorgan Chase
02.2022 - Current

Customer Service Rep

PSCU
08.2020 - 02.2022

Customer Service Rep

Maximus Federal
05.2020 - 06.2020

Freshman year -

Paradise Community College

High School -

Barry Goldwater High School
Adriana Garcia