Summary
Work History
Education
Skills
Timeline
Generic

Adriana Gaytan Villalobos

Fresno,CA

Summary

Dynamic leader with proven success at Taco Bell Restaurant, enhancing customer satisfaction scores significantly. Expert in team leadership and bilingual communication, adept at fostering a culture of collaboration and continuous improvement. Skilled in budget control and problem resolution, achieving goals with a positive and adaptable approach.

Work History

Manager

Taco Bell Restaurant
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Direct Care Staff

Fresno Youth Care Homes
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced patient well-being by providing compassionate and attentive care in daily routines.
  • Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted with personal hygiene tasks for improved health and dignity of patients.
  • Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
  • Provided medication management, ensuring accurate administration and adherence to prescribed schedules.
  • Utilized crisis intervention techniques effectively during emergencies, ensuring safety of both patients and staff members involved.
  • Established strong rapport with patients, fostering trust and open communication for better understanding of individual needs.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for optimal patient outcomes.
  • Remained alert to problems or health issues of clients and competently responded.
  • Developed essential life skills in patients through hands-on training in areas such as budgeting, cooking, and self-care practices.
  • Contributed to the overall functioning of the facility by performing administrative tasks such as scheduling appointments or updating records as needed.
  • Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Guided patients toward achieving personal goals by offering emotional support, encouragement, and practical advice.
  • Improved communication between staff members by implementing a streamlined system for sharing pertinent information about patient needs and progress.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Actively participated in staff meetings, sharing insights on patient experiences to inform team-wide decision-making processes.
  • Advocated for patient rights, ensuring that their voices were heard and respected within the care environment.
  • Maintained cleanliness and organization of living spaces for a safe and comfortable atmosphere conducive to healing.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Transported clients to medical and dental appointments to provide support.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Maintained clean, safe, and well-organized patient environment.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Recorded status and duties completed in logbooks for management.

Crew Member

KFC
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Education

Certificate - Medical Billing And Coding

Institute of Technology
Clovis, CA
05.2020

High School Diploma -

Edison High School
Fresno, CA
06.2015

Skills

  • Customer service
  • Bilingual (English and Spanish)
  • Fast learner
  • Money handling
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Documentation and reporting
  • Relationship building
  • Budget control
  • Clear communication
  • Safety procedures
  • Coaching and mentoring
  • Work prioritization
  • Data analysis
  • Computer skills
  • Problem resolution
  • Positive attitude
  • Adaptability and flexibility
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Organizational skills
  • Good judgment
  • Active listening

Timeline

Manager

Taco Bell Restaurant

Direct Care Staff

Fresno Youth Care Homes

Crew Member

KFC

Certificate - Medical Billing And Coding

Institute of Technology

High School Diploma -

Edison High School

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Adriana Gaytan Villalobos