Adriana Gonzalez

• Develop and maintain relationships with customers, real estate agents, and other third parties.
• Improve the loan processing efficiency by streamlining application procedures and documentation requirements.
• Evaluate loan requests and documents to verify accuracy and completeness.
• Educate potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
• Negotiate loan terms and conditions with customers to secure best deal.
• Compile database of loan applicants' credit histories, financial statements and other financial information.
• Deliver exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
• Proactively identify solutions for customers experiencing credit issues.
• Ensure compliance with all federal and state regulations throughout the loan origination process.
• Assist with day-to-day operations, working efficiently and productively with all team members.
• Utilize strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Utilize loan origination software to process and track loan applications.
• Process loan applications and monitor progress from start to finish.

NMLS Licensed held under Academy Mortgage, Crossline Capital, New American Funding, Paramount Residential, and currently licensed under Elite Mortgage Pros, FLV Investments, Inc.

• Assisted clients throughout the entire mortgage process, from initial application to closing, ensuring a positive customer experience.