Pamela Gallagher

• Explained different types of loans pertaining to client situations.
• Worked with underwriters to fix application problems and resolve issues.
• Reviewed loan files and updated to match current standards.
• Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
• Fielded customer complaints and provided solutions.
• Implemented sales strategies that established relationships with realtors and CPAs.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
• Explained very technical financial information to applicants in easy to understand language.
• Proactively identified solutions for customers experiencing credit issues.
• Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.

• Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
• Interviewed applicants to assess loan requirements before suggesting offers.
• Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
• Prepared documents for customers, submitting and overseeing through each step of closing process.
• Collected information from banks, institutions and employers to assess applicant eligibility.
• Reviewed loan files and updated to match current standards.
• Explained different types of loans pertaining to client situations.
• Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
• Fielded customer complaints and provided solutions.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
• Monitored pipelines to track and log status of loans.
• Proactively identified solutions for customers experiencing credit issues.
• Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.

• Explained different types of loans pertaining to client situations.
• Worked with underwriters to fix application problems and resolve issues.
• Reviewed loan files and updated to match current standards.
• Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
• Fielded customer complaints and provided solutions.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
• Monitored pipelines to track and log status of loans.
• Explained very technical financial information to applicants in easy to understand language.
• Proactively identified solutions for customers experiencing credit issues.
• Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Conducted title searches on properties for customers to purchase
• Prepared documents for closing.
• Provided all post closing obligations, such as recording legal documents and writing title insurance policies.
• Balanced and funded all fees involved in the closing transaction

Opened New files as contracts came in.

Ordered title abstract

Obtained pertinent buyer and seller information to accurately prepare documents

Prepare closing package.

Record legal documents

Disburse all funds pertaining to the transaction accurately.

Any and all follow up to finalize the transaction.

Reconcile general ledger/due from bank accounts.

Balance /video monitoring of ATM machines.

Bookkeeping.

Electronic Services including debit cards and internet banking.

Balance and maintain money order transactions and accounts.

Some internal auditing