Adriana Gonzalez
Buhl,ID
Summary
Office work with ten years' experience in payroll function. Willing to do all types of work including non-administrative work. Extremely organized and responsible. Supervised office teams involving 7-10 people.
Overview
21
21
years of professional experience
Work History
Resident Producer Disability (Health)
Independent Agent /Aflac/Humana/BCI/Select Health
08.2018 - Current
- Identify and develop insurance prospects and appropriate markets.
- Respond to referrals quickly and effectively.
- Pre-qualify insurance prospects for insurability and quality of risk.
- Create and maintain client or prospect lists.
- Design insurance plans and recommend coverage to clients.
- Create insurance proposals; make sales presentations to prospective and existing clients.
- Complete and submit applications and related documentation to insurance market.
- Educates clients concerning agency payment expectations and cancellation procedures.
- Asks for referral from insured to help generate new business.
Flooring Sales Specialist
The Home Depot
07.2017 - 07.2018
- Assist customers with selecting appropriate floor types, including tile, vinyl and laminate.
- Follow up with customers to assess satisfaction, answer questions and resolve concerns.
- Consistently hit and exceed sales goals by 100% and above.
Customer Service Technician
C3/CustomerContactChannels
07.2016 - 07.2017
- Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Investigated and resolved customer inquiries and complaints in a timely manner
- Contacted customer to follow up on purchases, suggest new campaigns and inform them about upcoming promotions
Classified Substitute
Temecula Valley Unified School District
09.2003 - 03.2016
- Filled in for ill administrative assistance at three high schools and seven elementary and middle schools
- Maintained accurate records for students and securing personal information appropriately
- Assisted with disciplinary actions involving students
- Performed other duties as needed including cleaning, food service and special education assistance
Human Resources/Payroll
Shogun Teppan & Sushi
04.2007 - 03.2012
- performed bi-weekly payroll functions for 60+ employees
- Responsible to hire and fire employees
- Completed daily deposits and set up cash drawers for the next day operations
- Inventory nearly 1,100 items from various fish, poultry and beef
- Implemented marketing strategies which resulted in growth of customer base
Education
Associate of Arts - Human services
University of Phoenix-online
Skills
- Self-motivated
- Conflict resolution
- Strong verbal communication
- Project Manager
- Extremely organized
- Bilingual-Spanish and English
- Team leadership
- Budgeting and finance
- Data management
- Staff development
Timeline
Resident Producer Disability (Health)
Independent Agent /Aflac/Humana/BCI/Select Health
08.2018 - Current
Flooring Sales Specialist
The Home Depot
07.2017 - 07.2018
Customer Service Technician
C3/CustomerContactChannels
07.2016 - 07.2017
Human Resources/Payroll
Shogun Teppan & Sushi
04.2007 - 03.2012
Classified Substitute
Temecula Valley Unified School District
09.2003 - 03.2016
Associate of Arts - Human services
University of Phoenix-online
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