Adriana Gonzalez
Redondo Beach,CA
Summary
A self-motivated and creative with experience in market strategy, leasing apartments, content creation, photo and video shoot productions, data entry as well as over 10 years in sales. Eager to pursue a position in a real estate within a creative field where I can further develop my business and creative acumen while becoming an asset to my employer.
Overview
10
10
years of professional experience
Work History
Order Management
Warner Bros / Alta Resources
Remote, CA
09.2023 - Current
- Performed data entry using CRM data management systems.
- Analyze incoming orders for efficiency, and track them to completion using programs like SAP and Excel.
- Order processing for Warner Brothers using SAP and Excel spreadsheets.
- Using accurate data to identify areas of the order management process that need improvement.
Apartment Leasing Agent
LA Apartments
Los Angeles, CA
03.2023 - Current
- Answer calls and respond to inquiries from various prospects using strong active listening and open-ended questioning skills to screen a potential tenant.
- Conducted informative and personalized tours, resulting in new leases.
- Negotiation on rental price to close a sale.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Advertised vacant units on websites such as Zillow and Craigslist.
- Escalated critical issues to property manager to deliver immediate resolution.
- Negotiated lease terms with tenants and collected security deposits.
Marketing Intern
Good News Only Agency
Los Angeles, CA
05.2023 - 09.2023
- Collaborated with team members to help expand marketing channels.
- Assist the celebrity stylist in checking in and out branded clothing.
- Generated reports to support the development and implementation of marketing plans.
- Collected and analyzed data from a variety of sources, including social media platforms, to create detailed market research reports for top-level decision-makers.
Boutique Owner
Madaly Rose
Redondo Beach, United States
12.2020 - 01.2023
- Wrote engaging and successful marketing, advertising, and website copy.
- Monitored trends in social media and in the fashion industry to create new content material.
- Assist with photo and video shoot productions.
- Retouch photos and edit videos taken during photo/video shoot productions.
- Identified appropriate marketing channels and target customers for campaigns.
- In charge of complete oversight in bookkeeping, shipping and handling, sourcing products, and tracking inventory.
- Providing quality and excellent customer service.
- Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
- Created a comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Tracked various product sales and costs by analyzing and entering sales, business data, and expenses.
- Monitored social media questions and comments, and appropriately responded.
Sales Representative
T-Mobile
Inglewood, CA
10.2014 - 09.2019
- Managed customer accounts to secure customer satisfaction and repeat business
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Telemarketing Sales Representative
Spectrum Charter Communications
Cypress, CA
12.2018 - 09.2019
- Deliver a prepared sales pitch to persuade potential and existing customers to purchase charter products and services.
- Consistently achieving the monthly sales quota.
- Meet established activity targets and key performance indicators, including but not limited to outbound calls, follow-up calls, sales, and connections.
- Answered calls, took messages, and transferred calls to the correct individuals.
- Completed daily cold calling and outreach to build the sales pipeline.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Followed up with customers to solicit further sales.
- Built relationships with customers using strong persuasion, and active listening skills.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Followed up with customers to confirm satisfaction with purchases, and resolve last-minute issues.
Education
Bachelors of Business and Economics - Economics
California State University
Northridge, CAHigh School Diploma -
Southeast High School
Southgate, CASkills
- Prospecting clients
- Building rapport
- Strong negotiation
- Business partnerships
- Property tours and inspections
- Sales and marketing aptitude
- Phone and email etiquette
- Sales techniques
- Video content creation
- Digital publishing
- Social media content campaigns
- Creative storytelling
- Time management
- Interactive content
- Content editing
- Brand storytelling
- SEO strategies
Languages
Fluent in English and Spanish
Timeline
Order Management
Warner Bros / Alta Resources
09.2023 - Current
Marketing Intern
Good News Only Agency
05.2023 - 09.2023
Apartment Leasing Agent
LA Apartments
03.2023 - Current
Boutique Owner
Madaly Rose
12.2020 - 01.2023
Telemarketing Sales Representative
Spectrum Charter Communications
12.2018 - 09.2019
Sales Representative
T-Mobile
10.2014 - 09.2019
Bachelors of Business and Economics - Economics
California State University
High School Diploma -
Southeast High School