Adriana Gonzalez
Los Angeles
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
Los Angeles, CA
02.2016 - Current
- Ensured medication accuracy during dispensing by monitoring and verifying compliance with pharmacy regulations.
- Responded to incoming phone calls, delivering accurate information and support to customers and healthcare providers.
- Supported efforts to maintain cleanliness and organization in the workplace, ensuring adherence to safety regulations.
- Oversaw various pharmacy tasks, prioritizing accuracy and efficiency to enhance overall service quality for customers.
- Optimized operational workflows in pharmacy by promoting effective staff communication and maintaining compliance with procedural guidelines.
- Collaborated with pharmacists to accurately fill prescriptions, contributing to improved patient care quality.
- Addressed customer inquiries and issues with a focus on empathy and professionalism, ensuring a positive service experience.
- Coordinated daily pharmacy opening and closing tasks, ensuring accurate inventory management and customer service continuity.
- Reviewed and interpreted medication error data to design strategies aimed at reducing future incidents.
- Directed medication distribution processes to uphold pharmacy standards and enhance patient safety.
- Coordinated with healthcare providers to validate prescriptions, prioritizing accuracy and safeguarding patient health.
- Prepared and labeled prescriptions with meticulous attention to detail to uphold patient safety.
- Implemented best practices for handling personal information, reinforcing patient confidentiality in accordance with HIPAA standards.
- Resolved customer inquiries and issues through in-person and telephone interactions, ensuring efficient order placement and system navigation.
- Monitored and documented controlled drug storage practices, ensuring meticulous record-keeping and adherence to safety regulations.
- Addressed and resolved third-party billing system discrepancies to enhance customer satisfaction.
Education
High School Diploma -
Venice High School
Venice, CASkills
- Accredited pharmacy technician
- Pharmacological awareness
- HIPAA knowledge
- Patient privacy protection
- Inventory control
- Workflow optimization
- Effective troubleshooting skills
- Innovative problem-solving
- Team collaboration
- Conversational Spanish
- Strong attention to detail
- Benefits navigation
Certification
- CPhT - Certified Pharmacy Technician
Languages
Spanish
Full Professional
Interests
- Outdoor Recreation
- Gardening
- Photography
- Mindfulness Practices
Timeline
Pharmacy Technician
CVS Pharmacy
02.2016 - Current
High School Diploma -
Venice High School