Adriana Hernandez
Perris,CA
Summary
Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Goal-oriented manager with distinguished experience in industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
14
14
years of professional experience
Work History
Front Desk Manager
The Venetian Resort Hotel Casino
10.2017 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Housekeeping Floor Manager
The Venetian Resort Hotel Casino
11.2015 - 10.2017
- Improved collaboration between departments by fostering open communication and teamwork.
- Reduced guest complaints by addressing issues promptly and ensuring consistent high-quality service.
- Oversaw linen management processes to ensure appropriate supply levels were maintained at all times.
- Increased employee satisfaction through regular performance reviews, feedback, and recognition initiatives.
Owner at Felix Wireless
Adriana Hernandez
01.2014 - 10.2015
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
District Manager
I. T. Telecom Inc
09.2011 - 01.2014
- Opened a new store location and assisted in recruiting and training new staff
- Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts and administered all point of sale opening and closing procedures
- Managed the purchasing process for the entire department
- Upheld stock levels and proper pricing for multiple product lines
- Authorized payment of invoices and return of merchandise
- Conducted staff meetings with sales personnel to introduce new merchandise
- As well as Scheduling and Payroll.
Cashier/ Customer Service
12.2009 - 08.2011
- Tom's Burgers #1
- Apportioned and served food to facility residents, employees, or patrons
- Accepted payment from customers and made change as necessary
- Cleaned and maintained the restaurant.
Education
High School Diploma: JVHS -
Riverside Community College
Mira Loma, CA2005
Skills
- Exceptional leader
- Store operations
- Retail inventory management
- Inventory control procedures
- Cash handling accuracy
- MS Office proficient
- POS systems
- Recruiting and interviewing
- Staff training and development
- Employee scheduling and Payroll skills
Timeline
Front Desk Manager
The Venetian Resort Hotel Casino
10.2017 - Current
Housekeeping Floor Manager
The Venetian Resort Hotel Casino
11.2015 - 10.2017
Owner at Felix Wireless
Adriana Hernandez
01.2014 - 10.2015
District Manager
I. T. Telecom Inc
09.2011 - 01.2014
Cashier/ Customer Service
12.2009 - 08.2011
High School Diploma: JVHS -
Riverside Community College
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