Andrew Aragon
Las Vegas
Summary
Dynamic and customer-focused professional with extensive experience at The Venetian Resort Hotel Casino. Expert in cash handling and jackpot verification, enhancing customer loyalty through personalized service. Proven ability to maintain composure in emergencies while effectively managing security protocols and ensuring guest safety. Committed to delivering exceptional service and fostering positive relationships.
Overview
15
15
years of professional experience
Work History
Slot Attendant
The Venetian Resort Hotel Casino
Las Vegas
02.2023 - Current
- Exchanged money, credit, tickets, or casino chips for patrons.
- Enhanced customer loyalty by learning names and preferences.
- Greeted customers and provided them with information about the gaming machines.
- Verified the age of customers to ensure they were old enough to play slot machines.
- Checked the validity of jackpots won by players and distributed prizes accordingly.
- Dispensed funds for machine jackpots and change for player needs.
Security Officer
The Venetian Resort Hotel Casino
Las Vegas
06.2010 - 02.2023
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Documented security-related situations and submitted in-depth reports to superiors.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Provided escorts for visitors as needed throughout the facility.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Education
Associate of Science - Criminal Justice
Kaplan University
Davenport, IA02-2013
High School Diploma -
Durnago High
Las Vegas, NV08-2000
Skills
- Cash handling
- Gaming machine operation
- Customer service
- Jackpot verification
- Credit transaction processing
- Customer relationship management
- Time management
- Repairing machines
- Serving customer needs
Timeline
Slot Attendant
The Venetian Resort Hotel Casino
02.2023 - Current
Security Officer
The Venetian Resort Hotel Casino
06.2010 - 02.2023
Associate of Science - Criminal Justice
Kaplan University
High School Diploma -
Durnago High
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