Anna James
Girard,OH
Summary
Versatile Slot Attendant with demonstrated abilities in maintaining machines, managing money, and updating accounts. Well-organized and forward-thinking with a positive and upbeat approach to serving guests. Prepared to offer many years of related experience and take on a dynamic new role with room for advancement.
Personable professional pursuing challenging new role to apply many years of customer service needs.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Slot Attendant
Hollywood Gaming
Niles, Ohio
08.2014 - Current
- Maintained cleanliness and organization of gaming machines and surrounding areas.
- Assisted customers with machine operations and related inquiries.
- Monitored gaming area for compliance with regulations and safety standards.
- Responsible for all paperwork for tax deductible jackpots.
- Responsible for handling money/ counting/ paying out jackpot amounts.
- Building strong relationships with our guests, anticipating their wants and needs.
- Provided exceptional customer service to enhance guest experiences.
- Operated cash handling systems for payouts and transactions.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Reported technical issues to maintenance staff for prompt resolution.
- Conducted routine inspections of machines for proper functioning and appearance.
- Promoted loyalty club membership, set up accounts and entered customer information.
- Inspected gaming machines for malfunctions or tampering, and reported issues to supervisors immediately.
- Greeted customers and provided them with information about the gaming machines.
- Maintained a professional attitude with guests while providing excellent customer service.
- Adhered strictly to company policies regarding confidentiality of patron data.
- Dispensed funds for machine jackpots and change for player needs.
- Collected money from players and paid out winnings when necessary.
- Updated computerized database with player information such as name, address and contact details.
- Provided assistance to technicians during repairs or maintenance activities.
- Resolved disputes between patrons arising from misunderstandings over game rules or payouts.
- Participated in team meetings with other attendants discussing ways to improve customer service standards.
- Responded quickly to customer inquiries regarding rules, regulations and payouts related to games.
Home Health Aide
Homemade with a heart
Boardman, OH
02.2008 - 11.2014
- Assisted clients with daily living activities and personal care tasks.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment for clients at home.
- Communicated effectively with families regarding client needs and progress.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Engaged patients in recreational activities such as reading books or playing games.
Daycare Teacher
Great Expectations Day Facility And Enrichment Program
Youngstown, OH
08.2000 - 06.2008
- Developed engaging lesson plans for diverse age groups and learning styles.
- Fostered a safe and nurturing environment for children's growth and exploration.
- Collaborated with parents to communicate child progress and address concerns.
- Implemented daily activities that promote social, emotional, and cognitive development.
- Organized educational games and materials to enhance children's learning experiences.
- Supervised classroom activities, ensuring adherence to safety protocols and guidelines.
- Evaluated children's progress through observations and assessments, adjusting strategies as needed.
- Supervised children during meal times, playtime, and other activities.
- Taught children foundational skills in colors, shapes and letters.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Created a positive, nurturing environment for young students.
- Assisted with toilet training and diaper changing when necessary.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Implemented hands-on, play-based strategies for experiential learning.
- Introduced learning activities and imaginative play to teach children to explore.
- Utilized positive reinforcement techniques to promote desired behavior in children.
Education
Hubbard High School
Hubbard, OHSome College (No Degree) - Early Childhood Care And Education
Youngstown State University
Youngstown, OHSkills
- Gaming machine operation
- Cash handling
- Regulatory compliance
- Customer relationship management
- Jackpot processing
- Team collaboration
- Customer engagement
- Attention to detail
- Problem solving
- Time management
- Relationship building
- Strong communication skills
- Decision-making capacity
- Data entry
- Cash handling proficiency
- Serving customer needs
- Quick learner
- Patience and empathy
- Basic computer literacy
- Task prioritization
- Reliability
Certification
- Bartending certificate
Affiliations
- Raising chickens
- Diy projects around the house
Timeline
Slot Attendant
Hollywood Gaming
08.2014 - Current
Home Health Aide
Homemade with a heart
02.2008 - 11.2014
Daycare Teacher
Great Expectations Day Facility And Enrichment Program
08.2000 - 06.2008
Hubbard High School
Some College (No Degree) - Early Childhood Care And Education
Youngstown State University