Keion Cherry
Las Vegas
Summary
Results-driven Customer Service Specialist skilled in prioritizing and multitasking in fast-paced environments. Collaborates effectively within teams to achieve business objectives and adeptly resolves escalated customer support issues. Demonstrates hands-on training and practical application of technical skills, showcasing adaptability to meet evolving demands.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Slot Attendant
Vanderpump/Cromwell Hotel Caesars Entertainment
Las Vegas
05.2026 - Current
- Monitored slot machines to ensure operational efficiency and enhance player satisfaction.
- Assisted guests with machine operations and resolved technical issues to improve their gaming experience.
- Maintained cleanliness and organization of gaming area to create a welcoming environment for guests.
- Collaborated with team members to improve service delivery and guest engagement.
- Conducted regular inspections to ensure compliance with safety standards and regulations.
- Documented machine malfunctions and reported issues to maintenance teams promptly.
BAR APPRENTICE
Circus Circus Hotel & Resort
Las Vegas
01.2026 - Current
- Facilitated daily operations, promoting efficient workflow and compliance with safety protocols.
- Monitored inventory levels, coordinating with suppliers to maintain optimal stock availability.
- Partnered with team members to improve productivity through identified process enhancements and best practices.
- Aided senior staff in project execution, acquiring industry knowledge and practical experience.
Bar staff/Bartender
World Parade/ EDC 2026
Las Vegas
05.2026 - 05.2026
- Served wine, beer, and cocktails to patrons at the bar, ensuring timely and accurate orders.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed inventory of liquor, beer, wine, and beverage items to ensure availability and minimize waste.
- Processed cash transactions and ensured accurate cash drawer balances at shift end.
- Fostered strong working relationships with colleagues through clear and effective communication.
Cook/buser/sever
See Us Now Staffing
Las Vegas
04.2025 - 04.2026
- Prepared diverse menu items in a fast-paced kitchen environment.
- Operated kitchen equipment including ovens, grills, slicers, mixers to ensure smooth kitchen operations.
- Managed stock levels of ingredients by accurately ordering supplies from vendors to meet kitchen demands.
- Followed food safety guidelines for proper handling and storage.
- Provided excellent customer service by maintaining a professional attitude towards customers at all times.
SECURITY OFFICER
MGM Grand Casino
Las Vegas
01.2025 - 02.2026
- Monitored premises to ensure safety and security for guests and staff.
- Conducted regular patrols to proactively identify and mitigate potential security risks.
- Responded promptly to incidents, maintaining communication with law enforcement.
- Evaluated security systems and recommended enhancements, improving overall effectiveness.
- Collaborated with management to develop and implement emergency response plans.
- Maintained accurate logs of daily activities and incidents, ensuring thorough documentation for reporting.
- Assisted guests with inquiries and provided exceptional customer service.
EVENT SECURITY GUARD
CSC Security
Las Vegas
01.2025 - 11.2025
- Monitored event entrances, ensuring venue access for authorized individuals only.
- Conducted regular patrols to maintain safety and security throughout event premises.
- Assisted in crowd control during high-attendance events, maintaining order and preventing disturbances.
- Enhanced guest experience by providing timely information and assistance.
CUSTOMER SERVICE REPRESENTATIVE
Planet Fitness
Las Vegas
05.2025 - 10.2025
- Resolved member inquiries and issues efficiently, enhancing overall satisfaction.
- Resolved member concerns and ensured a positive experience during visits.
- Assisted members with inquiries, enhancing understanding of gym services.
- Managed membership account adjustments, ensuring timely updates and accuracy.
- Processed membership applications and ensured accurate record-keeping in system.
BARTENDER
Champagne Lounge
Las Vegas
09.2024 - 01.2025
- Mixed and served cocktails following established recipes and tailored to guest preferences, enhancing customer satisfaction.
- Engaged with customers, fostering a welcoming atmosphere that encouraged repeat patronage.
- Maintained cleanliness and organization of bar area to support efficient service and improve overall guest experience.
PASSENGER SERVICE AGENT
Prospects Airport Service
Las Vegas
04.2024 - 11.2024
- Assisted passengers with check-in and boarding, ensuring timely departures.
- Provided up-to-date information on flight schedules and gate changes, enhancing passenger experience.
- Handled baggage claims and resolved passenger issues, maintaining customer satisfaction.
HOUSEKEEPER
Park MGM Resort & Casino
Las Vegas
08.2023 - 08.2024
- Cleaned and sanitized guest rooms to maintain high standards of cleanliness.
- Replenished supplies and amenities to ensure guest satisfaction and uninterrupted service.
- Collaborated with team members to achieve timely room turnovers, enhancing guest experience.
FRONT DESK AGENT
ARIA Resort & Casino Las Vegas
Las Vegas
12.2021 - 07.2023
- Managed check-in and check-out processes efficiently for all hotel guests.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Greeted guests warmly, fostering a welcoming atmosphere and enhancing overall guest experience.
- Answered inquiries about hotel services and local attractions, providing accurate information to enhance guest satisfaction.
BARISTA
Starbucks
Las Vegas
03.2021 - 11.2021
- Crafted and served high-quality coffee beverages, enhancing customer satisfaction.
- Operated espresso machines and brewing equipment, delivering consistent beverage quality.
- Ensured cleanliness and organization of coffee shop, contributing to a welcoming atmosphere.
BUS STOP CLEANER
Sliver state transportation
Las Vegas
01.2020 - 11.2020
- Maintained cleanliness of transportation vehicles and facilities to ensure a safe and pleasant environment for passengers.
- Utilized appropriate cleaning supplies and equipment to achieve thorough surface sanitation and enhance overall hygiene.
- Ensured compliance with safety and health regulations, contributing to a safe and healthy environment for staff and passengers.
SPA CLEANER
Entourage men spa
Las Vegas
01.2019 - 11.2019
- Sanitized tools and equipment after each use to maintain hygiene standards.
- Disposed of waste in compliance with spa protocols and regulations to ensure a safe environment.
- Maintained cleanliness and sanitation in spa treatment rooms and common areas.
- Managed waste disposal following health and safety regulations.
- Stocked cleaning supplies and reported inventory needs to management.
SALES REPRESENTATIVE
Old Navy, Gap
Las Vegas
10.2018 - 01.2019
- Developed and maintained strong relationships with key clients, driving repeat business across diverse markets.
- Engaged customers to identify needs, recommending tailored products to enhance satisfaction.
- Conducted product demonstrations, highlighting features and benefits to increase customer understanding and interest.
Education
HIGH SCHOOL DIPLOMA -
Mount Baker Sr High School
Deming, WASkills
- Slot machine operation
- Gaming machine operation
- Gaming equipment support
- Gaming regulation compliance
- Customer service
- Promotion and upselling
- Cash handling proficiency
- Record management
- Data entry
- Conflict resolution
- Guest safety management
- Teamwork and collaboration
- Strong communication skills
- Problem-solving
- Beverage service knowledge
- Computer management
- Cash handling proficiency
Certification
- Bartending
- Guard card security
- Health, alcohol and sheriff's cards
- Computer management
Hobbies and Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts.
- Working with hands and fixing things.
Timeline
Slot Attendant
Vanderpump/Cromwell Hotel Caesars Entertainment
05.2026 - Current
Bar staff/Bartender
World Parade/ EDC 2026
05.2026 - 05.2026
BAR APPRENTICE
Circus Circus Hotel & Resort
01.2026 - Current
CUSTOMER SERVICE REPRESENTATIVE
Planet Fitness
05.2025 - 10.2025
Cook/buser/sever
See Us Now Staffing
04.2025 - 04.2026
SECURITY OFFICER
MGM Grand Casino
01.2025 - 02.2026
EVENT SECURITY GUARD
CSC Security
01.2025 - 11.2025
BARTENDER
Champagne Lounge
09.2024 - 01.2025
PASSENGER SERVICE AGENT
Prospects Airport Service
04.2024 - 11.2024
HOUSEKEEPER
Park MGM Resort & Casino
08.2023 - 08.2024
FRONT DESK AGENT
ARIA Resort & Casino Las Vegas
12.2021 - 07.2023
BARISTA
Starbucks
03.2021 - 11.2021
BUS STOP CLEANER
Sliver state transportation
01.2020 - 11.2020
SPA CLEANER
Entourage men spa
01.2019 - 11.2019
SALES REPRESENTATIVE
Old Navy, Gap
10.2018 - 01.2019
HIGH SCHOOL DIPLOMA -
Mount Baker Sr High School