Keion Cherry
Las Vegas,NV
Summary
Results-driven Customer Service Specialist skilled in prioritizing and multitasking in fast-paced environments. Collaborates effectively within teams to achieve business objectives and adeptly resolves escalated customer support issues. Demonstrates hands-on training and practical application of technical skills, showcasing adaptability to meet evolving demands.
Dedicated customer service representative knowledgeable about diagnosing technical problems and servicing slot machines. Excellent communication and interpersonal skills. Familiar with industry standards and requirements.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Slot Attendant
Vanderpump/Cromwell Hotel Caesars Entertainment
05.2026 - Current
- Monitored slot machines to ensure operational efficiency and enhance player satisfaction.
- Assisted guests with machine operations and resolved technical issues to improve their gaming experience.
- Maintained cleanliness and organization of gaming area to create a welcoming environment for guests.
- Collaborated with team members to improve service delivery and guest engagement.
- Conducted regular inspections to ensure compliance with safety standards and regulations.
- Documented machine malfunctions and reported issues to maintenance teams promptly.
BAR APPRENTICE
Circus Circus Hotel & Resort
01.2026 - 07.2026
- Facilitated daily operations, promoting efficient workflow and compliance with safety protocols.
- Monitored inventory levels, coordinating with suppliers to maintain optimal stock availability.
- Partnered with team members to improve productivity through identified process enhancements and best practices.
- Aided senior staff in project execution, acquiring industry knowledge and practical experience.
Bar staff/Bartender
World Parade/ EDC 2026
05.2026 - 05.2026
- Served wine, beer, and cocktails to patrons at the bar, ensuring timely and accurate orders.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed inventory of liquor, beer, wine, and beverage items to ensure availability and minimize waste.
- Processed cash transactions and ensured accurate cash drawer balances at shift end.
- Fostered strong working relationships with colleagues through clear and effective communication.
Cook/buser/sever
See Us Now Staffing
04.2025 - 04.2026
- Prepared diverse menu items in a fast-paced kitchen environment.
- Operated kitchen equipment including ovens, grills, slicers, mixers to ensure smooth kitchen operations.
- Managed stock levels of ingredients by accurately ordering supplies from vendors to meet kitchen demands.
- Followed food safety guidelines for proper handling and storage.
- Provided excellent customer service by maintaining a professional attitude towards customers at all times.
SECURITY OFFICER
MGM Grand Casino
12.2024 - 01.2026
- Monitored premises to ensure safety and security for guests and staff.
- Conducted regular patrols to proactively identify and mitigate potential security risks.
- Responded promptly to incidents, maintaining communication with law enforcement.
- Evaluated security systems and recommended enhancements, improving overall effectiveness.
- Collaborated with management to develop and implement emergency response plans.
- Maintained accurate logs of daily activities and incidents, ensuring thorough documentation for reporting.
- Assisted guests with inquiries and provided exceptional customer service.
EVENT SECURITY GUARD
CSC Security
12.2024 - 10.2025
- Monitored event entrances, ensuring venue access for authorized individuals only.
- Conducted regular patrols to maintain safety and security throughout event premises.
- Assisted in crowd control during high-attendance events, maintaining order and preventing disturbances.
- Enhanced guest experience by providing timely information and assistance.
CUSTOMER SERVICE REPRESENTATIVE
Planet Fitness
04.2025 - 09.2025
- Resolved member inquiries and issues efficiently, enhancing overall satisfaction.
- Resolved member concerns and ensured a positive experience during visits.
- Assisted members with inquiries, enhancing understanding of gym services.
- Managed membership account adjustments, ensuring timely updates and accuracy.
- Processed membership applications and ensured accurate record-keeping in system.
BARTENDER
Champagne Lounge
08.2024 - 12.2024
- Mixed and served cocktails following established recipes and tailored to guest preferences, enhancing customer satisfaction.
- Engaged with customers, fostering a welcoming atmosphere that encouraged repeat patronage.
- Maintained cleanliness and organization of bar area to support efficient service and improve overall guest experience.
PASSENGER SERVICE AGENT
Prospects Airport Service
03.2024 - 10.2024
- Assisted passengers with check-in and boarding, ensuring timely departures.
- Provided up-to-date information on flight schedules and gate changes, enhancing passenger experience.
- Handled baggage claims and resolved passenger issues, maintaining customer satisfaction.
HOUSEKEEPER
Park MGM Resort & Casino
07.2023 - 07.2024
- Cleaned and sanitized guest rooms to maintain high standards of cleanliness.
- Replenished supplies and amenities to ensure guest satisfaction and uninterrupted service.
- Collaborated with team members to achieve timely room turnovers, enhancing guest experience.
FRONT DESK AGENT
ARIA Resort & Casino Las Vegas
11.2021 - 06.2023
- Managed check-in and check-out processes efficiently for all hotel guests.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Greeted guests warmly, fostering a welcoming atmosphere and enhancing overall guest experience.
- Answered inquiries about hotel services and local attractions, providing accurate information to enhance guest satisfaction.
BARISTA
Starbucks
02.2021 - 10.2021
- Crafted and served high-quality coffee beverages, enhancing customer satisfaction.
- Operated espresso machines and brewing equipment, delivering consistent beverage quality.
- Ensured cleanliness and organization of coffee shop, contributing to a welcoming atmosphere.
BUS STOP CLEANER
Sliver state transportation
12.2019 - 10.2020
- Maintained cleanliness of transportation vehicles and facilities to ensure a safe and pleasant environment for passengers.
- Utilized appropriate cleaning supplies and equipment to achieve thorough surface sanitation and enhance overall hygiene.
- Ensured compliance with safety and health regulations, contributing to a safe and healthy environment for staff and passengers.
SPA CLEANER
Entourage men spa
12.2018 - 10.2019
- Sanitized tools and equipment after each use to maintain hygiene standards.
- Disposed of waste in compliance with spa protocols and regulations to ensure a safe environment.
- Maintained cleanliness and sanitation in spa treatment rooms and common areas.
- Managed waste disposal following health and safety regulations.
- Stocked cleaning supplies and reported inventory needs to management.
SALES REPRESENTATIVE
Old Navy, Gap
09.2018 - 12.2018
- Developed and maintained strong relationships with key clients, driving repeat business across diverse markets.
- Engaged customers to identify needs, recommending tailored products to enhance satisfaction.
- Conducted product demonstrations, highlighting features and benefits to increase customer understanding and interest.
Education
HIGH SCHOOL DIPLOMA -
Mount Baker Sr High School
Deming, WASkills
- Slot machine operation
- Gaming machine operation
- Gaming equipment support
- Gaming regulation compliance
- Customer service
- Promotion and upselling
- Cash handling proficiency
- Record management
- Data entry
- Conflict resolution
- Guest safety management
- Teamwork and collaboration
- Strong communication skills
- Problem-solving
- Beverage service knowledge
- Computer management
- Cash handling proficiency
Certification
- Bartending
- Guard card security
- Health, alcohol and sheriff's cards
- Computer management
Hobbies and Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts.
- Working with hands and fixing things.
Timeline
Slot Attendant
Vanderpump/Cromwell Hotel Caesars Entertainment
05.2026 - Current
Bar staff/Bartender
World Parade/ EDC 2026
05.2026 - 05.2026
BAR APPRENTICE
Circus Circus Hotel & Resort
01.2026 - 07.2026
Cook/buser/sever
See Us Now Staffing
04.2025 - 04.2026
CUSTOMER SERVICE REPRESENTATIVE
Planet Fitness
04.2025 - 09.2025
SECURITY OFFICER
MGM Grand Casino
12.2024 - 01.2026
EVENT SECURITY GUARD
CSC Security
12.2024 - 10.2025
BARTENDER
Champagne Lounge
08.2024 - 12.2024
PASSENGER SERVICE AGENT
Prospects Airport Service
03.2024 - 10.2024
HOUSEKEEPER
Park MGM Resort & Casino
07.2023 - 07.2024
FRONT DESK AGENT
ARIA Resort & Casino Las Vegas
11.2021 - 06.2023
BARISTA
Starbucks
02.2021 - 10.2021
BUS STOP CLEANER
Sliver state transportation
12.2019 - 10.2020
SPA CLEANER
Entourage men spa
12.2018 - 10.2019
SALES REPRESENTATIVE
Old Navy, Gap
09.2018 - 12.2018
HIGH SCHOOL DIPLOMA -
Mount Baker Sr High School