Antoinette Westervelt
South Boston,VA
Summary
To obtain a position that will allow me to broaden my knowledge and skills as well as highlight my strengths and interests
Experienced, Dedicated Team player
Overview
27
27
years of professional experience
Work History
Slot Attendant
Caesars Entertainment
Danville, VA
03.2023 - Current
- Assisted guests with machine operations and provided troubleshooting support.
- Maintained cleanliness and organization of gaming areas for optimal guest experience.
- Processed payouts and accurately handled cash transactions for guests.
- Collaborated with team members to enhance service delivery and efficiency.
- Educated guests on promotions and loyalty programs to enhance engagement.
- Monitored slot machines for malfunctions and reported issues promptly.
Customer Service Manager
Walmart
Roxboro, NC
09.2016 - Current
- Contacting customers who have complained and work with them to resolve their issues.
- Manage staffing levels for the customer service counter and other key areas.
- Promoting a positive work environment for employees and leading by example.
- Ensuring associates are adequately trained and up to date on current procedures.
- Prepare and Break down tills.
- Deliver change when needed.
- Register Audits.
Caseworker II
Social Services
Roxboro, NC
09.2019 - 03.2025
- Client intake Recertifications,ect
Supervisor/Manager
Starbucks
Durham, NC
03.2006 - 05.2016
- In order to be an effective Supervisor, communication is key; not only with other employees but with customers as well.
- I am tasked with implementing organizational systems within the store, training, coaching and scheduling employees as well as handling inventory and profit/loss reports.
Manager
Quiznos Subs
San Jose, CA
01.2002 - 03.2006
- During my time at Quiznes, I served as many positions as a Manager.
- Alongside of creating sandwiches, I was also tasked with creating schedules, coaching, training, and handling inventory all while maintaining excellent customer service.
Manager
The Cheese Steak Shop
San Jose, CA
08.1998 - 09.2001
- My focuses while holding this position were primarily cash handling, customer service and maintaining inventory.
- It was here where I was taught how to train other employees while managing a schedule.
Education
GED -
Piedmont Community College
Roxboro, NC12-2022
Skills
- Customer service
- Machine operation
- Cash handling
- Scheduling
- Front Desk
- Call Center
- Customer Experience
- Medicaid Client Intake
- Equipment troubleshooting
- Staff training
- Conflict resolution
- Inventory management
- Attention to detail
- Problem solving
- Basic computer literacy
- Slot machine operation
Personal Information
Timeline
Slot Attendant
Caesars Entertainment
03.2023 - Current
Caseworker II
Social Services
09.2019 - 03.2025
Customer Service Manager
Walmart
09.2016 - Current
Supervisor/Manager
Starbucks
03.2006 - 05.2016
Manager
Quiznos Subs
01.2002 - 03.2006
Manager
The Cheese Steak Shop
08.1998 - 09.2001
GED -
Piedmont Community College