ANGELICA MERCADO
Las Vegas,NV
Summary
Diligent Retail Operations Manager with in-depth knowledge of optimizing retail operations and improving customer satisfaction. Proven track record of streamlining processes and enhancing team productivity. Demonstrated leadership and problem-solving skills in fast-paced multi unit retail environments.
Overview
12
12
years of professional experience
Work History
Retail Operations Manager
The Venetian Resort Hotel Casino
03.2024 - Current
- Managed 9 Retail Stores (two seasonal).
- Direct Report of 48 employees. Sales clerk, stock clerk, and Assistant Managers.
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Analyzed sales data to identify trends in consumer behavior, informing more effective merchandising strategies.
- Led multi-unit teams through periods of change while maintaining high levels of productivity and morale.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Virtual Roster
- Workday
- Universal Desktop
- Stratton warren
- UKG
- MYHR
Retail Operations Manager
THE COSMOPOLITAN OF LAS VEGAS
05.2022 - 02.2024
- Direct nine retail stores owned by The Cosmopolitan of Las Vegas.
- Responsible for Retail Management team, 50+ sales associates/stock associates.
- Blanket orders/ PO's,Trepco HBA & Snacks, FIFO, World Tobacco Group, Warehouse orders, & many more!
- Carried out recruiting, hiring, & terminations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Partnered with buyers/merchandising/marketing team to effectively manage and budget.
- Review Payroll, Tip reporting, PTO, Mgr schedules/Associates schedules, FMLA, and LOA.
- Assisted/partnered in the establishment of new retail outlets.
- Teamed with People department to create organization's mission and vision statements.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Created and implemented aggressive action plan with Retail Management team to address store moral and overall RSA performance.
- HOTSOS
- ADP/WorkDay
- UNIFOCUS
- Stratton warren (SWS)
- Tableau
- Avatier
- InfoGenesis
Operations Manager
TJX DISTRIBUTION CENTER
01.2020 - 04.2022
- Manage day to day activity within the processing department
- Lead a team of 45+ warehouse associates.
- Ensure constant improvement by reviewing practices and companies methods.
- Union environment.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reviewed shift reports to understand current numbers and trends.
- Worked in matrix management environment with oversight of division level managers, operations, human resources, safety and compliance (5 why's).
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Trained new employees on proper protocols.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant General Manager
ESSENCE CANNABIS DISPENSARY -GTI
03.2016 - 01.2020
- Responsible for 40+ Sales Associates.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- In charge of payroll submission and Sales Associates schedules.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Driven daily store walks in order to remain state compliant.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Oversaw inventory (system Metrc state regulations)by ordering precise quantities of stock and executing receiving/ processing to drive efficiency in live stock to remain state compliant.
Physician Assistant
DESERT CARDIOVASCULAR CONSULTANTS
06.2013 - 03.2016
- Met with patients to discuss medical histories and current complaints.
- Reviewed patient allergies, problems, medications and immunization statuses.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Performed venipunctures, injections and various diagnostic procedures throughout clinical rounds.
- Triaged patient calls and emails to best respond to questions concerning treatment, symptoms and medication management.
Education
Medical Assistant Diploma -
The Academy of Healing Arts
Las Vegas, NVPhlebotomy Diploma -
The Academy of Healing Arts
Las Vegas, NVSkills
- Multi-Unit Operations Management
- Driving sales
- POS Terminal Operations
- Management Training
- Staff Training
- Inventory and warehouse management
- Operation Monitoring
- Planning and Implementation
- Operational Efficiency and Safety
- Guest Service
- Recruiting and Hiring
- Onboarding and Orientation
- Performance Monitoring and Evaluation
- P&L Responsibility
Timeline
Retail Operations Manager
The Venetian Resort Hotel Casino
03.2024 - Current
Retail Operations Manager
THE COSMOPOLITAN OF LAS VEGAS
05.2022 - 02.2024
Operations Manager
TJX DISTRIBUTION CENTER
01.2020 - 04.2022
Assistant General Manager
ESSENCE CANNABIS DISPENSARY -GTI
03.2016 - 01.2020
Physician Assistant
DESERT CARDIOVASCULAR CONSULTANTS
06.2013 - 03.2016
Phlebotomy Diploma -
The Academy of Healing Arts
Medical Assistant Diploma -
The Academy of Healing Arts
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